Job Purpose *: *
The Mgr I -- OSPC is responsible for managing Outside Plant Line workers, Leader Line workers, Cable Splicers, and Cable Maintenance Technicians (CZTII) responsible for building, maintaining, and upgrading the copper and fiber Outside Plant Network and grooming of HICAP data lines including but not limited to HDSL2, HDSL4, DSO, ISDN, PRI, OTR1, EOC, EOF, HSI, and HTTV.
Essential Functions *: *
Manage staff in accordance with the organization's policies and applicable laws
Monitor and develop competencies of direct-reports
Assign and manage workload to ensure that due dates are met
Monitor the work being performed by direct reports to assure actions being taken are appropriate and effective
Monitor attendance and perform appraisals as needed for direct-reports
Manage overtime
Ensure proper time reporting procedures are followed to properly account for distribution of capital and expense labor
Manage and maintain a staffing model that utilizes demand and routine work results to determine appropriate staffing levels
Development operational plans, programs, and organizational changes to ensure the goals and objectives of the organization are accomplished within the prescribed timeframe and funding parameters
Manage improvement plans and programs to insure timely implementation of process, support system and/or operational changes
Track and analyze performance, productivity, quality and customer contact results and implements action plans with regard to improvements in each category
Review, pre-field, and order materials for work orders prior to deployment
Track time, materials and complete all paperwork, as associated with progress reports, completion reports, work order revisions, etc.
Meet short and long term objectives and commitments as directed
Perform and document Safety and Quality Inspections and bimonthly Safety Meetings
Assist engineers, planners, and project managers with planning details and cost
On-call to respond to fiber and copper outages
Responsible for adherence to and communications of Company Policies, practices, and expectations on a timely basis
Education *: *
Two years of College or Technical School resulting in an Associate's Degree or equivalent
Certifications, Accreditations, Licenses *: *
Must have a valid driver's license
Able to meet medical and driver certification requirements as established by the DOT Federal Highway Safety Act
Able to qualify for additional security clearances
Relevant Work Experience:
3 to 5 years in related field
Minimum 3-5 years of functional experience in outside plant construction, cable maintenance, field operations, broadband data services, engineering, and outside plant equipment installation/maintenance is acceptable
Working knowledge of safety practices and procedures
Working knowledge of various automated system functionality including but not limited to dispatching, trouble administration, provisioning, facility records, outside and inside plant records, customer records, and billing
Previous experience in a repair organization
Previous experience in customer installations
Previous experience in data services
Supervisory experience in a unionized environment
Prior experience and /or knowledge of the Fiber network preferred
Proficient with basic computer operations including but not limited to Microsoft Office Applications, Outlook, and e-web navigation
Experience in developing process improvement plans, execution of the plans, and measuring results for the desired outcome
Demonstrated successful experience in team and project management
Demonstrated work experience in all aspects of outside plant construction
Special Knowledge, Skills and Abilities *: *
Demonstrated ability to motivate subordinates
Strong analytical, organizational, and planning skills
Excellent customer/subordinate relationship skills
Comprehensive understanding of copper and Fioptics processes
Technical background/experience in copper and Fioptics installation and repair
Technical background/experience in data services, LAN/WAN
Good communications skills
Basic understanding of the overall Hawaiian Telcom network and the services which it provides
Supervisory Responsibility *: *
This position has one or more employee direct reports.
Work Environment:
Available 24/7 for call outs, emergencies, special situations, etc.
Work may be performed in various locations under varying conditions
Travel required as needed
Physical Requirements:
Physically able to safely operate a motor vehicle
Ability to lift/carry supplies and materials up to 40 lbs.
May require lifting, carrying, and taking down standard extension ladders, tools, and manhole and pull box covers
May require climbing poles
May require identifying and distinguish audible tones/levels and colors
May require push/pull heavy objects
Salary Range: $75,000 to $112,500
We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com email addresses. We are encouraging applicants to apply through our website at Hawaiian Telcom Careers (https://www.hawaiiantel.com/aboutus/Careers) for added security.
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
S:CLZHI CLZWEST
