Adecco is seeking a motivated and enthusiastic Customer Care Specialist to join our dynamic team in Huntersville, NC! As a key member of the Customer Care team, you will be the face of customer service, ensuring that all customer needs are met with exceptional care. This role involves managing customer interactions across multiple channels, including phone calls, emails, and customer portals. If you are interested in this position, please read the summary and qualifications below.
Location: Huntersville, NC (Hybrid - In-office Tuesdays through Thursdays, Work from Home Mondays & Fridays)
Employment Type: Temporary
Work Hours: Monday - Friday, 8:00 AM - 5:00 PM (1-hour unpaid lunch)
Pay Rate: $18.00 per hour
Key Responsibilities:
Customer Interaction:
Understand our omnichannel strategy and uphold high customer relationship standards across various contact points.
Provide outstanding service through quality calls, problem-solving, and ownership of customer issues.
Assist customers with post-order concerns including returns, replacements, refunds, delivery status, and back-order inquiries.
Resolve customer concerns, ensuring proper escalation when necessary.
Follow through on all commitments made to customers and ensure requests are processed in a timely and correct manner.
Order Management:
Manage customer accounts, including order processing, backlog management, and cross-referencing pricing or order hold issues.
Proactively communicate any service issues or delays to customers and internal teams.
Support Key Accounts and Channels through effective order management and problem resolution.
Troubleshoot inbound/outbound EDI transactions related to purchase orders, order acknowledgements, and advance shipping notifications (ASNs).
Collaboration & Continuous Improvement:
Collaborate with sales and internal support teams to build trusting relationships and improve customer experiences.
Identify trends, inefficiencies, and root causes, and work with internal teams to develop process improvements.
Provide feedback to improve overall customer service processes and drive positive outcomes.
Professional Skills:
Maintain professional composure in conflict management situations.
Demonstrate excellent phone etiquette, active listening, and effective written communication.
Enjoy problem-solving and thinking creatively to try new solutions.
Qualifications:
Education/Experience:
4-year college degree or equivalent combination of education and work experience.
Previous experience in customer service or a related field preferred.
Consumer products industry experience is a plus.
Skills & Abilities:
Ability to multitask and work effectively within a team atmosphere.
Strong problem-solving, conflict management, and process development skills.
Proficient in SAP SD and EDI experience preferred, as well as MS Office (Excel, Word).
Ability to navigate multiple systems while maintaining a customer-focused mindset.
Personal Attributes:
A willingness to learn and an open-minded approach to feedback and growth.
Enjoys problem-solving, thinking creatively, and contributing new ideas.
Ability to stay organized and manage priorities effectively in a fast-paced environment.
If this sounds like the position for you, apply today with your up to date resume!
Pay Details: $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
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