Experience and Service Cloud Developer
**This is a fully remote opportunity!**
Experience Cloud Responsibilities:
The responsibilities vary based on role level but include:
- Collaborating with the project management team, business analysts, and clients to design and execute project requirements.
- Developing and maintaining Salesforce Experience Cloud Portals, including both declarative and programmatic solutions.
- Designing user-friendly interfaces in collaboration with UI/UX designers to ensure responsive and visually appealing sites.
- Building complex Salesforce solutions using Apex, Lightning Web Components (LWCs), Flows, and other tools.
- Integrating third-party systems via REST APIs and other methods to expand functionality.
- Managing deployment tools such as SFDX, Change Sets, ANT, and utilizing version control systems like Git and VS Code.
- Understanding and applying Salesforce security models, sharing rules, and licensing for Customer and Partner Communities.
- Contributing to the development of technical documentation and delivering knowledge transfer sessions to clients or junior developers.
Qualifications:
Required Skills and Experience (by level):
- Junior Level: Foundational Salesforce knowledge, hands-on Experience Cloud exposure, and eagerness to develop technical skills further.
- Mid-Level: At least 3 years of Salesforce Development experience with a focus on Experience Cloud.
- Senior Level: Extensive Salesforce Experience Cloud expertise, demonstrated leadership in complex projects, and mentoring junior team members.
General Requirements for All Levels:
- Experience working on Apex, LWCs, Flows, and other declarative and programmatic development tasks.
- Proven ability to collaborate with business analysts to refine requirements and deliver scalable solutions.
- Strong time management and problem-solving skills with the ability to think critically.
- U.S. citizenship required (supporting federal government agencies).
- Ability to clear a Public Trust clearance (required to begin work).
Bonus Skills:
- Experience with Service Cloud.
- Review and integrate all application requirements into Architecture design, including functional, security, integration, performance, quality, and operational needs.
- Design flexible, scalable, and robust architecture for Salesforce to meet the dynamic needs of various projects on Service Cloud.
- Collaborating with cross-functional teams to implement and enhance Case Management System on Service Cloud and address business requirements effectively.
- Providing technical support on Service Cloud related issues, ensuring smooth operation of the platform and addressing any issues or discrepancies.
- Configure best practices as a Service Cloud Developer to address business requirements, workflows & approvals, and related processes including system areas like email-to-case, web-to-case, Knowledge Base, escalations and support surveys.
- Experience in customizing Service Cloud to meet specific use cases, including the use of high-quality source code practices, validation testing, end user testing, and complete documentation.
- Experience designing Salesforce integrations with different systems utilizing Web services (REST or SOAP) and middleware (i.e. MuleSoft).
- Familiarity with Agile Project Management methodologies.
Required Salesforce Certifications:
For mid-level and senior roles:
- Salesforce Certified Experience Cloud Consultant.
- Salesforce Certified Application Developer.
- Additional certifications are a bonus for senior candidates.
For junior roles: Candidates should possess or be willing to obtain relevant Salesforce certifications.
Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com. Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
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