Overview
SOS International LLC (SOSi) seeks a Network Administrator to join our team at Joint Base Pearl Harbor Hickam, Honolulu, HI. As a Network Administrator, you'll play a vital role in maintaining and supporting network operation, maintenance, and security, ensuring DoD compliance. Our team, based in Honolulu, Hawaii, creates, manages, and supports IT solutions for USINDOPACOM, its mission, and its 5,000+ customers throughout the Pacific theater. We tackle challenging technical problems critical to enabling USINDOPACOM's realization of time sensitive C2 strategies
Essential Job Duties
As a Network Administrator at SOS International LLC, you will work within the Network Operations team to provide essential support within the USINDOPACOM Area-of-Responsibility (AOR). Your role includes monitoring, maintaining, and ensuring network availability, all while adhering to DoD regulations. You will be responsible for managing various network components, including LAN, BAN, WAN, telecommunications/transport protocols, Unified Communications/VoIP/Video Teleconferencing (VTC), WAN accelerators, load-balancers, firewalls, and cryptographic devices.
Configures and maintains Cisco routers, switches, Adaptive Security Appliances (ASAs), Taclane encryption devices, and Cisco Voice over IP (VoIP) systems to support efficient data flow within the network, while following established Standard Operating Procedures (SOPs) and Tactics, Techniques, and Procedures (TTPs) when necessary.
Supports and troubleshoots External Border Gateway Protocol (eBGP) routing within a Palo Alto environment.
Implements and provides oversight of Commercial Solutions for Classified (CSfC) and Taclane encryption methods to protect sensitive data.
Provides essential support in the maintenance of VDI environments, ensuring efficient and secure user access.
Manages Cisco Unified Communications Manager (CUCM), Video Teleconferencing systems (VTC)s, and other Cisco VoIP systems to ensure reliable communication services.
Reviews and troubleshoots network transport and protocol related issues.
Collaborates with the Cross-Domain Solutions team to facilitate secure information sharing across security domains.
Participates in project coordination alongside the project management team to ensure successful project execution.
Liaises with POCs and customers to understand their network needs and assists in providing appropriate solutions.
Diligently follows guidance and direction from the Network Operations Lead, Deputy, and Operations Manager, adhering to established standards and procedures for network administration.
Participates in related solution technologies and special projects, as required.
Minimum Requirements
Active in-scope TOP SECRET clearance with SCI eligibility.
DoD 8570 IAT-II compliant (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
Bachelor's Degree in IT, Networking, or similar, and 4 years of related experience or 8+ years of experience in network administration, to obtain Cisco Certified Network Associate (CCNA) within 6 months.
Strong knowledge in Cisco routers, switches, ASA, Palo Alto firewalls, CSfC, Taclane encryption methods, VDI environments, Cross-Domain Solutions, CUCM, and VTCs.
Knowledge of network security best practices and compliance standards including government Secure Technical Implementation Guidelines (STIGs).
Strong problem-solving skills and the ability to troubleshoot network issues.
Ability to work in a fast-paced environment, adapt to changing network requirements, and effectively communicate with POCs and customers.
Able to support 24/7 operations (including support to exercises), when necessary.
Able to follow instructions and work both independently and in a (distributed) team environment.
Preferred Qualifications
Cisco Certified Network Associate (CCNA) certification.
Relevant IT certifications, particularly related to Cisco and network security (e.g., Cisco, Palo Alto, ITIL).
Familiarity with Department of Defense (DoD) protocols and procedures.
Experience with virtual infrastructure, VDI/thin-client, and VoIP deployments.
Knowledge of Forcepoint, Juniper, and other network technologies.
Proficient in Help Desk and software applications (Jira, Service Now, Remedy).
Awareness of Command and Control (C2) applications.
Experience in ITIL framework and best practices (e.g., Change Management, Configuration Management, Incident Management, Capacity Planning)
Customer-service oriented with a willingness to participate and assist.
Work Environment
Fast-paced and deadline-oriented work environment
Potential for non-traditional working hours, including consecutive nights and weekends
Occasional travel to locations within the supported Area-of-Responsibility (AOR)
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