Req ID: RQ190309
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Top Secret/SCI
Public Trust/Other Required: None
Job Family: Network Engineering
Skills:
Networking Tools,Network Monitoring,Trouble Ticketing
Certifications:
Security+, CE - CompTIA - Security+ CE - CompTIA
Experience:
3 + years of related experience
US Citizenship Required:
Yes
Job Description:
Join GDIT and be a part of the team of men and women that solve some of the world's most complex technical challenges. We are seeking an Tier 1 Network Monitor to join our team at Beale AFB, CA..
Serves as a Tier 1 Network Monitor for the 480th Intelligence, Surveillance, Reconnaissance (ISR) Wing Security Office and the Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center (DPOC).
The Monitor conducts fault management to detect, isolate, and correct abnormal network and information processing system component behavior on a 24-hours-a-day, seven (7) days-a-week. Providing seamless DPOC help desk support is essential for all problems reported to the DOC to ensure trouble tickets are escalated to the next skill tier incidence response level for further technical analysis, troubleshooting and closeout with the originator. The expertise and training within each function required at each tier level is specialized and requires precise synchronization at each incidence response level, but due to the interrelationship and partnerships within the functions and tiers, it is critical to have a single, accountable entity with overall responsibility for each action taken in all troubleshooting, configuration management, security and system upgrades processes and procedures.
The Monitor also:
Conductfaultmanagementtodetect,isolate,andcorrectabnormalnetworkandinformationprocessingsystemcomponent anomalies on a 24-hours-a-day,seven (7) days-a-week basis
Monitorallnodes for operationalintegrity
Respond to troublecalls
Initiate andmaintaintrouble tickets and other logs to document these anomalies as well as corrective actions
Populate and examine trouble and error logs for troubleshooting and capturing metrics
Providetechnicalsupport to resolve the problem or escalate to the appropriatelevel
Monitorandadminister network tools for troubleshooting andmetricsfor trendsanalysis
Log allnetworkissues utilizing the 480 ISRW approved system of record for problems,errors,andmaintenance in such a way to easily generatereports for trendanalysis
Providetechnicalsupport in datanetworkplanning,engineering,anddesign
Report alltroublecalls uponreceipt to the MCCin the DOCandprovide hourly updates untilresolution unlessotherwisedirectedby the DOCCrewCommander
Providequarterlymetricsillustratingtrendsandworkload to the COR in the form of a PowerPoint presentation (CDRL) Knowledge, Skills and Abilities (KSAs):
Minimum ofthree (3) years'ofnetworkoperationsexperience
PossessIAT LevelI certification
Demonstrated knowledge of network monitoring tools
The likely salary range for this position is $53,550 - $72,450. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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