Original Application Opening: Tuesday, January 30, 2024 (Amended: November 1, 2024)
Original Application Deadline: Tuesday, May 21, 2024 (Amended: November 15, 2024)
This announcement has been amended to open the posting for additional recruitment and clerically amended to reflect the extended application dates from November 1, 2024 to November 15, 2024 and an increase in salary. Applicants who previously submitted an application need not re-apply.
Why Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.
Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.
Competitive pay, as well as pension and robust retirement options.
Hybrid Work with a minimum of 20% of time spent in our office in San Francisco, California for all IT related roles
Generous paid time off, family leave, and more!
Diverse work environment in a diverse city
Career development and growth - move between departments, learn on the job, or take subsidized/reimbursed classes!
PEOPLE-CENTERED SOLUTIONS - have a powerful, meaningful effect on the community each day with people at the heart of every solution!
CLOSING THE DIGITAL DIVIDE - bring the benefits of the internet to low-income and marginalized residents!
SHINE A LIGHT ON WHAT MATTERS - join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!
DRIVE INNOVATION - deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!
Position Description:
The Department of Technology (DT) Public Safety Division is looking for a Principal Network Engineer to join the team that designs, builds, and supports the City's public-facing municipal network. The goal of this network is to provide free Internet access to affordable housing residents through its Fiber to Housing Program, and to the #SFWiFi network available in our parks and along Market Street. This network currently serves 100+ affordable housing sites, and 30+ parks. The public-facing network, which is separate and distinct from the City's private enterprise network, requires unique design and administration considerations due to its distinct service, support, and security requirements.
The Principal Network Engineer will join the technical team that designs, expands, and supports the public-facing network for the City. This role is under the general direction of the Fiber to Housing Program Manager and works closely with the City's fiber construction and inside network teams. The Principal Network Engineer is responsible for designing, implementing, and maintaining the network infrastructure. Overall, the duties and responsibilities of a Principal Network Engineer require a strong technical background, excellent communication skills, and the ability to work collaboratively with other teams and stakeholders within our organization.
Essential Duties:
Design and implement the network infrastructure that supports the City's public-facing networks. They must ensure that the network architecture is scalable, secure, and reliable.
Monitor the public-facing network's performance to identify and address any issues that may arise. They must also perform routine maintenance tasks, such as updating software and hardware components, to ensure the network remains functional.
Maintain the security of the network infrastructure. They must implement department security policies, procedures, and industry best practices, conduct security audits, and respond to security incidents.
Respond to and troubleshoot network problems and identify the root cause of issues that arise. They must also be able to develop and implement solutions to resolve these problems.
Work to safeguard the network infrastructure to ensure that it can recover quickly from unexpected disruptions. The responsibilities encompass assessment, planning, documentation, testing, communication, and continuous improvement to minimize downtime and maintain critical operations.
Job Type:
The Permanent Exempt - Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.
Nature of Work:
The Principal Network Engineer must be willing to work a 40-hour week. Travel to various worksites within San Francisco is required.
The Principal Network Engineer may be required to provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.
Work Location:
The Principal Network Engineer performs the majority of their work at the Department of Technology - Public Safety Division, (200 Paul Ave., San Francisco, CA 94124). However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.
If hired, the Principal Network Engineer must be a resident of or relocate to the State of California within 4 weeks as a condition of employment.
This position supports remote work. The Principal Network Engineer will be permitted to work a hybrid schedule with their supervisor's approval, after which they must work at least two days in the office every two weeks.
Education:
An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
Experience:
Five (5) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.
License and Certification:
Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.
Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.
Desired Qualifications:
Cisco CCNA or CCNP (or higher) routing and switching.
Experience configuring, deploying, and supporting Cisco network switches and wireless access points
Experience configuring, deploying, and supporting MikroTik network switches within a complex public-facing network
Experience configuring and supporting MikroTik and/or Siklu microwave radio equipment
Experience configuring, deploying, and supporting Ubiquiti switches and wireless access points
Strong technical aptitude and ability to research and solve complex issues independently.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Note:
1) Security Clearances & Background Investigations: Criminal Justice Information Services (CJIS) Security Clearance may be required. Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate's suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.
Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer's official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.
Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Compensation (amended): $159,692 - $200,850 (annually) / $76.7750 - $96.5625 (hourly)
How to Apply:
Application Deadline: November 15, 2024 at 11:59PM.
Your application MUST include a resume. To upload, please attach using the "additional attachments" function.
You may contact Lawlun Leung via email at lawlun.leung@sfgov.org with questions regarding this opportunity.
Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.
Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. Please be informed that the Department of Technology will not sponsor visa applications/transfer.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
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