Position Title: JTCW/TCS SME
Location: Camp Pendleton, CA
Position Type: Full-Time
Salary Range: $75,000 - $85,000
Security Clearance Requirement: Position requires active security clearance
Certification Requirements:
CompTIA Security+
Years of Experience: 3 - 5 years
Roles and Responsibilities:
The JTCW/TCS SME at the Marine Corps Tactical System Support Activity (MCTSSA), Warfighter Support Division (WSD) at Camp Pendleton will provide support to assist Fleet Marine Force (FMF) and other DoD agencies to configure, integrate, resolve issues, and establish their C2 architecture to meet exercise and contingency operations in the CONUS and OCONUS regions. Responsible for integrating a wide variety of C2 systems including, but not limited to Command and Control Personal Computer (C2PC), Joint Tactical COP Workstation (JTCW), Tactical Service Orientated Architecture (TSOA), and Data Dissemination Service (DDS).
Configure JTCW/TCS software to provide Marine Air Ground Task Force (MAGTF) Commanders the ability to map and display friendly and enemy locations as well as plan, develop, display, and transmit overlays of intended movements for Command and Control (C2) Situational Awareness (SA).
Employ the JTCW within a multitude of Programs of Records (PoRs) including the Command Operations Center (COC), Network On The Move (NOTM), and Hatch-Mounted Satellite Antenna System (HMSAS).
Establish Common Operational Picture (COP), and coordinate COP Synchronization Tool (CST) configuration with higher, adjacent, and lower echelon commands.
Provide executive-level C2 technical advice and support Battle Staffs with the identification of information flow required to support Mission Essential Tasks (MET) in the identification of the configuration and integration of C2 systems.
Provide technical C2 guidance to assist operators and maintainers to configure, integrate, operate, troubleshoot and C2 systems.
Introduce FMF to the Tactics, Techniques, and Procedures (TTPs) and advances to emergent capabilities to achieve interdependence and operational effectiveness.
Resolve complex C2 Systems issues related to system upgrades, network restrictions (ports, protocols, firewalls), and system versions.
Interface with FMF personnel and US Government employees to provide break/fix support to C2 systems in a fast-paced, high-energy environment.
Research questions using available information resources: technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s).
Identify and elevate situations requiring urgent attention.
Review and approve all new KBAs within the Ground C2 Portfolio
Ensure that all of the Ground C2 System Pages within the portfolio have current and relevant information.
Education:
Certification listed above accepted in lieu of higher education: And
Experience equal to degree level
Preferred Skills:
Experience working with customers, addressing issues, and managing customer concerns and requests over the phone and in-person.
Strong active listening, data entry, and documentation skills.
Experience writing technical solutions and commercial knowledgebase articles.
Advanced analytical and troubleshooting skills, attention to detail, and consistent resolutions of IT problems.
Effective communicator of highly technical information.
Adaptable to fluid environments.
Requirements
TRAVEL REQUIRED FOR POSITION - Must be able to obtain or possess a valid US Passport and by physically qualified to support miliary exercises and contingency operations.
Experience supporting Marine Corps C4I systems and equipment.
Minimum of 3 years' experience in military training and education.
Direct participation in real-world operations is desired.
Willing to work in a 24x7x365 secured environment, demonstrate intuitive problem-solving skills, and allow for flexible scheduling.
Certification Requirements:
CompTia Security+
Benefits
Paid Vacation, Sick Time and Holidays
Medical, Dental, Life and Disability Insurance
401K with Employer Contribution Matching
Service Disabled Veteran Owned Business
Equal Opportunity Employer
ISO 9001:2015 Certified Company
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