ManTech is seeking a motivated, career and customer-oriented Availability Manager to join our team in the Annapolis Junction, MD, or San Antonio, TX area.
This is an onsite, shift position (overnight Tuesday through Saturday, 10 pm to 6 am EST (MD) or 9pm-5am CST (TX).
Responsibilities include but are not limited to:
Serve as integral member of team operating from work centers in MD and TX.
Support the delivery of services within Service Level Agreements and Key Performance Indicators across geographically dispersed supported regions via managing network outages, responding to Major Incidents, and performing analysis to create after action reports.
Use metrics and client data to identify trends, anticipate problems, perform root cause analysis and work with members across the IT teams to help implement preventative measures to ensure a best-in-class level of customer support services.
Complete tailored training successfully to provide 24/7 support to daily operations for a worldwide-IT operations support contract and provide feedback to other PMO teams as requested.
Minimum Qualifications:
2 or more years of relevant experience in technical subject/engineering.
Security+ or other IAT Level II certification to meet 8570 compliance.
Developed oral and written communication skills with the ability to convey technical concepts to various audiences and to communicate effectively with senior managers, colleagues, and other stakeholders.
Experience in a technical support role with an understanding of IT equipment, network, and end user devices.
Ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution.
Familiarity with network monitoring tools, and some experience with network switches (port security and understanding of operations).
Clearance Requirements:
Must have a current/active TS/SCI w/ Polygraph
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