JOB DESCRIPTION
Job Summary
The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners. As part of Molina's benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings.
Job Duties
Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners
Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service
Removes barriers for member's, escalating high impact member issues
Perform timely documentation in electronic medical record and provide daily audits and feedback
Accurately schedule appointments to meet all key metrics based on individual scripts, Care Connections, state, and company goals,
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
Participate in special projects as assigned
Other duties as assigned
JOB QUALIFICATIONS
Required Education
High School Diploma or equivalency
Required Experience/Knowledge/Skills/Abilities
Excellent customer service, active listening, verbal and written communication skills, professional phone voice.
Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software
Strong phone and verbal communication skills along with active listening
Ability to multi-task, set priorities, high ability to pivot with change in strategy and manage time effectively.
Problem solving skills.
Attention to detail.
Bilingual (English/Spanish, Chinese, Korean or Vietnamese)
Preferred Education
Associate's degree or equivalent combination of education and experience
Preferred Experience
Customer Service/Call Center experience in health care or equivalent related
Experience doing outbound appointment setting or similar services
Epic experience is strongly preferred.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
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Pay Range: $12.87 - $26.42 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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