It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Role:
Proofpoint is looking for an intern candidate that will take pride in delighting & empowering our customers by providing superior customer service and demonstrates a friendly & helpful personality teamed with technical acumen to add to the Proofpoint Security Awareness Training (PSAT) technical support. The PSAT technical support team is responsible for delivering first-class security awareness training support to internal and external customers.
As a Proofpoint technical support intern in the PSAT technical support team, you will ensure high quality customer service and technical troubleshooting to both internal (Employees) and external customers (Administrators). You will work closely with the Director of customer support and the technical support team on problem replication, daily case triage, as well as filing and working appropriate trouble tickets in a consultative approach to customer support and program implementation. There will be opportunities to proactively research and integrate product changes into daily support processes, multi-task and prioritize projects and daily work in addition to potentially developing new test processes or enhancing existing tools.
Job Requirements:
Must have adaptive skills and enjoy the rewards and challenges of a large dynamic, collaborative group. Must learn quickly, ask questions, and solve problems independently. Successful interns should also have innate customer care with strong verbal and written communication skills.
Candidate Profile:
You have the ability and interest in working full time (a maximum of 40 hours/week) in our Pittsburgh, PA office or remotely until it is safe to work in office. You are currently pursuing an undergraduate degree and are successfully maintaining an above average GPA. This summer internship is scheduled to run for 11 weeks from June - August 2025.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
To view additional awards, please visit www.proofpoint.com/us/news#awards
Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.
We hire the most innovative minds globally to safeguard our customers' sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.
Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.
We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.
At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks. We hire the best people in the business to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud architecture
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That's why we're a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
