Job Description
The Application Support Analyst - Lead role is accountable for the support of all technology solutions that support the Oracle Fusion Inventory and Costing. This role will ensure the day-to-day operational activities are running as expected, resolving incidents, managing updates, performing configurations and performing root cause analysis. This person will also manage all vendors for this functional IT domain, and they will ensure the services being provided by the outsource provider(s) are consistently meeting SLA's. Work with Software Partners to understand roadmaps and release management. They also engage with the business areas within their functional domain to support operational business events and any associated application changes.
Qualifications
Education:
Bachelor degree in Computer Science or a related discipline or an equivalent combination of education and work experience.
Experience:
10+ years of Oracle Supply Chain experience
3+ years experience in Oracle Fusion Supply Chain
Experience in Inventory Management software such as RF Smart
Techno-Functional Oracle expertise in large US based Hospital and School
Must have experience working with fast formulas and functional configuration manager
Excellent communication and presentation skills required
Proven record of working with Senior Business Leaders in developing technology roadmaps and strategies.
Experience in leading Business Analysis, Business Process Design and Application Development (SDLC)
Cross module experience with Oracle Fusion Finance is a plus
Successful track record in delivering IT solutions on time and on budget
Experience in Supple Chain Management best practices
Exceptional customer service orientation and collaboration skills
Extensive experience working in a team-oriented, collaborative environment
Good project management skills, planning and organization skills desired
Ten years of related experience, In -depth knowledge of associated technology areas that could impact area of responsibility; healthcare technology experience preferred.
, 221 - DTP HSO Oracle Implementation - MSH, Mount Sinai Hospital
Responsibilities
Duties and Responsibilities:
Provides application support for Oracle Fusion - Inventory and Costing functions to ensure the day-to-day operational activities are running as expected
Plan, manage and support Inventory enhancements and operations
Manage the Operational Services being provided by 3rd party vendors, including monitoring operational metrics and SLAs, facilitating service reviews with the business/IT stakeholders, and coordinating escalations where needed
Ensures Inventory and Costing integrations and vendor reports are audited and sent to vendors on time
Manages production issues if/when they occur to ensure service restoration, root cause analysis and the implementation of preventative actions to avoid future occurrences
Acts as a liaison among stakeholders (business partners, IT team, service providers) in delivering the Application Support. Lead communication with internal staff and 3rd party service providers as required to resolve issues
Partner with the business in supporting operational changes to the application portfolio driven by business events, process improvements, bug fixes, or software releases
Engages with the IT business partner to ensure IT projects being delivered are done in a supportable manner, that operational procedures are defined/updated prior to the production deployment, and that proper knowledge transition occurs to the application support team
Continually monitors software releases (SaaS as well as installed software) to assess the changes, define the impacts, and plan appropriately for any regression testing (validation impact where applicable), business/user communications, training, and any operational impacts associated with the changes
Working closely with the IT business partner for their area, conduct ongoing assessments to confirm that implemented solutions meet business requirements and are effective solutions for ongoing operations
Stays abreast of IT services best practices
Regression testing of applications as required
About Us
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.
Explore more about this opportunity and how you can help us write a new chapter in our history!
"About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism."
EOE Minorities/Women/Disabled/Veterans
Compensation Statement
Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $120000 - $180060 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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