Hacienda CDC, a trusted community development corporation that
strengthens individuals and families through affordable housing,
holistic services, and advocacy, is searching for three Resident
Services Coordinators to bring their passion for serving people and the
community while tackling new challenges with creativity and empathy.
When you join the Resident Services team at Hacienda CDC, you join a
team dedicated to their work and the clients they serve. Your primary
tasks will include conducting new tenant orientations, providing
residents with pathways to resources, organizing various
resident-focused events, fostering community building among residents
and property management, and more. The ideal candidate will be highly
self-motivated, nonjudgmental, and able to express compassion for each
resident. They will be familiar with trauma-informed practices, excel at
relationship-building, and have a genuine joy for community building.
They will embrace the inclusiveness of various cultures, ethnicities,
and socioeconomic statuses and desire improved outcomes for each
resident they serve. This position's primary responsibilities include:
-Supporting resident housing stability through resource navigation,
skill-building workshops, and collaboration with property management.
-Building a network of resources to support eviction prevention,
resident health, economic empowerment, and strong social connections
among residents. -Completing resident intakes, maintaining resident
services databases, and producing required reports in an accurate and
timely manner. -Cultivating and maintaining positive relationships with
residents, onsite staff, and internal Hacienda teams. -Establishing and
maintaining contact with residents through new tenant orientations,
monthly resident newsletters, and daily touchpoints. -Evaluating
resident data, program assessments, and information gathered through
popular education methods to inform partnerships and resident
activities. -Coordinating and hosting monthly resident activities,
including community events, workshops, resident meetings, and
celebrations. -Facilitate weekly meetings with property managers to
review rent-payment data, support planning for identified households,
and program updates. -Engaging residents in input and feedback on
neighborhood initiatives, housing developments, and other projects. Our
ideal candidate must have: -A minimum of three years experience in
community organizing or case management is required. -At least an
associate's degree with two years experience in similar roles.
-Bilingual English/Spanish, Somali, or Slavic (Ukrainian/Russian)
required, with the ability to communicate effectively in known language.
-The ability to be on-site daily, with a flexible schedule to work the
occasional evening/weekend event. -Strength in teamwork, organization,
and task prioritization. -A willingness to learn housing rules and
regulations, such as Fair Housing, the Americans with Disabilities Act,
and Reasonable Accommodations. -The ability to handle sensitive and
confidential information. -The ability to learn and practice
trauma-informed care techniques in all aspects of the position. Language
skill requirement or preference: This position frequently interacts with
a variety of community members who speak, read, and write in any of the
required languages.
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