Please review the job details below.
Maxar is taking applications for Imagery Support Representative roles. In this
role, you will provide enterprise-level customer support for our external
customers and ensure quality and performance delivery standards. By developing
internal and external client relationships you will thrive in forecasting
client business needs, plan service deliveries, drive proactive service,
and support mechanisms to reduce client downtime/costs. You will also be a
liaison between customers, technical support, product development,
sales, and field services to identify opportunities to support delivery
improvements, cost reduction, and improve value-add to the customer/client.
Maxar Intelligence is a provider of secure, precise, geospatial
intelligence. We deliver disruptive value to government and commercial
customers to help them monitor, understand, and navigate our changing
planet. Our unique approach combines decades of deep mission understanding and
a proven commercial and defense foundation to deploy solutions and deliver
insights with unrivaled speed, scale, and cost effectiveness.
What You'll Be Doing:
Provide excellent e-mail customer support for internal and external customers
Answer inbound email and phone communications
Processes orders and prepares quotations and feasibilities
Assist customers to define order requirements, including image selection
Utilize knowledge of company policy and departments to find answers to
technical questions
Apply knowledge of satellite imagery to perform basic quality control
evaluations and recommendations
Attend training and development courses, provide training to peers and
customers as needed
Effectively communicate with all levels of the company and customers
Participate in an On-Call rotation a week at a time
Collaborate between customers, technical support, product development,
sales, and field services
Identify opportunities to support delivery improvements, cost reduction,
and improve value-add
Minimum Requirements:
Must be a U.S. citizen or permanent resident
2 years of previous experience in customer service, preferably in a
professional or B2B setting
Previous experience with Microsoft Windows, Microsoft Office Suite
(Outlook, Excel, etc.)
Excellent communication skills
Preferred Requirements:
Bachelors degree in Geography, GIS, Communications, Sciences, or similar
Previous exposure to GIS applications and technologies, e.g., Esri
ArcGIS, ArcPro, QGIS
Excellent listening, comprehension & interpersonal skills
Effective problem-solving and analytical abilities
What's In It For You:
There is a reason we boast awards like Best Employer, Best Place to work,
Top employer, candidate experience winner. Our strength is in our people.
Each team member makes a unique contribution to our collective mission.
Health, Vision, Dental Insurance, and Employee Assistance Program
401K, with matching and immediate vesting
Health Savings Account (HSA)/Flexible Spending Accounts (FSA) Options
20 days FTO, 10 Holidays, and Sick Time
Maternity and Paternity Leave
Adoption Reimbursement
Flexible Hours, Hybrid work options
Tuition Reimbursement and Student Loan Repayment
Pet Insurance
And More!
#LI-KC1
In support of pay transparency at Maxar, we disclose salary ranges on all of
our U.S. job postings. We use geographic cost of labor as an input to develop
market-driven ranges for our roles, and as such, each location where we
hire may have a different range. To accommodate all locations, we have
listed the bottom to the top of the possible range, and will share the
target range for a specific location during the recruiting discussion.
Individual pay will be competitive based on a candidates unique set of
knowledge, skills, and geographic diversity, with earnings potential
commensurate with experience. The range for this position is:$15.86 -
$33.78 ho
We offer a comprehensive package of benefits including paid time off, health
and welfare insurance, and 401(k) to eligible employees. You can find
more information on our benefits at:https://www.maxar.com/careers/benefits
This position will be posted for a minimum of three business days, and will
be posted until a qualified candidate has been identified for hire.
Maxar employees must follow all applicable Maxar policies and COVID-19
requirements as well as those of Maxar customers and third parties. Individual
job requirements may vary, and Maxar reserves the right to modify its
policies and requirements as it deems appropriate in accordance with
applicable law.
MAXAR Technologies values diversity in the workplace and is an equal
opportunity/affirmative action employer. All qualified applicants will
receive consideration for employment without regard to sex, gender
identity, sexual orientation, race, color, religion, national
origin, disability, protected veteran status, age, or any other
characteristic protected by law.
S:SKGEO
