The mission of the Lone Wolf Team is to support, operate, and maintain a DoD provided, integrated voice, video, and data global communications network that facilitates collaboration among senior leaders and key staff.
Candidates are expected to have a strong work ethic and possess the ability to work as a critical member of a team in pursuit of mission objectives and in support of our customers. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role, you'll be able to rapidly adapt and learn how to operate the front and back end of new products and processes.
Responsibilities:
Be a part of a team that provides onsite operation and maintenance (O&M) support to maintain, monitor, and modify the Defense Red Switch Network (DRSN) system and its subsystems for continuous operation as well as system demarcation points identified by Government-furnished DRSN configuration documentation in accordance with system specific manufacturer manuals and current DoD instructions.
Provide onsite O&M of installed secure DRSN telephone switch systems.
Provide scheduled, unscheduled, preventative, and corrective maintenance of DRSN systems.
Provide DRSN database management of the systems to include subscriber adds, moves, and deletes; database modification; report creation; printing; and backup, restore, and purges of files.
Perform installation support for local DRSN requirements.
Develop technical solutions that require collaboration with internal experts, deep analyses, and understanding of impact on end-product solutions.
Solve technical problems and issues that are unclear and require deep technical knowledge.
Communicate with internal and client project team members and influence team members regarding solution design, process, and/or approaches.
Serve as the principal advisor ensuring appropriate operational security posture for the DRSN mission.
Advise and guide customers in the implementation of security controls, doctrine, and policies.
Operate DRSN switches and associated hardware respectively in accordance with technical manuals.
Start and configure DRSN switches, respond to console messages, execute available diagnostic routines, and monitor system status.
Power down and start up systems to include mounting and removing disks, cartridges, or cards; selecting input/output files; loading programs, files, and data bases; and performing recoveries from machine stops or malfunctions.
Perform disk backup of DRSN switch programming every seven calendar days or within 24 hours when database changes have occurred.
Perform system/data administration on all equipment and software to include database changes per time frames in accordance with DoD and Defense Information Systems Agency directives.
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Must have active Top Secret clearance with SCI
5+ years of relevant experience supporting all DRSN hardware, software, system utilities, error messages, monitoring methods for equipment efficiency, and technical manuals
Completion of or able to attend required two-week DRSN Digital Small Switch (DSS-2A) training course provided at the DRSN Training Facility at Fort Huachuca, AZ
IAT Level II certification is desired
Knowledge and understanding of Volume VI Emergency Conferences
Be a self-starter and able to work under minimum supervision
Possess strong system/network troubleshooting skills
Possess strong verbal and written communication skills
Occasional multi-day travel outside the local area or worldwide may be required
