Client Systems Technician (Hurlburt Field; San Antonio, TX)
Client Systems Technician
Security Clearance Required
OTA is seeking detail-oriented and technically proficient Client Systems Technicians to support, maintain, and secure client systems. The ideal candidate will have foundational knowledge in system administration and a strong understanding of hardware, software, and network connectivity. This role is similar to a technical support specialist.
This position is contingent upon contract award.
Responsibilities
Understand and apply system administration methodologies at an associate level
Create, delete, modify, and document user accounts following AF, base, and unit policies
Install, troubleshoot, and maintain various hardware components, including keyboards, mice, cameras, microphones, hard drives, RAM, NICs, power supplies, video cards, and sound cards
Install, troubleshoot, and maintain software including UEFI, BIOS, operating systems, system images, IP configurations, drivers, and client applications
Perform vulnerability management by installing antivirus software, updating virus definitions, and ensuring the implementation of security patches
Ensure systems can connect to network resources by adding systems to domains, mapping file shares, and setting up printers
Install, troubleshoot, and maintain system backups, and perform restoration when required
Install, troubleshoot, and maintain monitors, video displays, and KVM systems
Support mobile device setup, troubleshooting, and maintenance, including cell phones and tablets
Install, troubleshoot, and maintain printers, handling IP configurations, security updates, toner/ink replacement, drum replacement, paper jams, and cleaning
Perform token management tasks, such as issuing tokens, resetting PINs, logging in to keep tokens active, and tracking assets.
Configure security settings according to industry best practices and DoD standards.
Coordinate with vendors for warranty and depot repairs as necessary
Provide telephone support to assist users with technical issues
Create and update user manuals, procedures, and instructions
Train users on routine tasks they can perform independently
Develop technical documentation for recurring tasks
Create and implement scripts for task automation using PowerShell and Bash
Inspect equipment for quality control during installation and maintenance
Maintain documentation for all installations and modifications, including workstation layouts.
Monitor, remove, and replace Uninterruptible Power Systems (UPS) at user desks, including battery and unit replacements
Required Qualifications
Secret security clearance with SCI eligibility
Bachelor's Degree or approved equivalent experience
IAT/M Level II
4 years of cyber and/or information technology duties and experiences
Company Overview
Ops Tech Alliance (OTA) was founded by former National Security and Special Operations professionals with over 100 years of combined experience, and was formed with a singular focus: to bridge the gap between operations and technology to enable mission success. We are a certified SBA 8(a) Small Business and Service-Disabled Veteran-Owned Small Business (SDVOSB).
Team Member Benefits
Competitive Pay
Paid Time Off
Tuition Assistance
Medical, Prescription, Dental & Vision Coverage
Life Insurance
Work-life Balance
Our employees have achieved incredible things working on some of the most important technology and security projects in locations around the world to safeguard national security. We focus on hiring top talent and we want you to join our team.
OTA is an Equal Employment Opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
This is a full time position
