The team
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
In Customer Strategy & Applied Design we elevate the Human Experience. We help clients and account teams design innovative services and human experiences. A few examples of how we achieve this is by conducting ethnographic research, service blueprinting, and surveying customer segmentations.
Work you'll do
Work with clients and subject matter experts to define the user experience and product requirements that are technically feasible within the Medallia product suite for the uncovered business need and solution
Develop epics, user stories, and acceptance criteria to facilitate the understanding of the functionality to the client and development teams
Participate in product demos and provide quality assurance testing to ensure the functionality developed satisfies the business need
Work with the Product Owner to support development of a project plan, product strategy, and roadmap based on the understanding of the business needs and pain points
Maintain program backlog by engaging with the clients, stakeholders, subject matter experts and business architects
Prepare standard reports to update clients and internal team leadership on project status
Communicate and coordinate activities between teams, external and internal clients, and contract stakeholders pertaining to team products and product delivery to end-users
Qualifications
Required:
Bachelor's degree required
2+ years of experience consolidating data, tracking omnichannel interactions, and capturing feedback as it relates to Customer Experience
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be eligible to obtain and maintain the required level of security clearance for this role
Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred:
Qualtrics Certification
Medallia Certification
Government Consulting Experience
Strong organizational and communication skills
Experience connecting the Medallia platform with third party solutions, such as Salesforce
Experience and aptitude for managing, working and communication with diverse stakeholders, teams and clients face-to-face
Information for applicants with a need for accommodation:
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
LI-AS8
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
