Description & Requirements
Join a new and exciting opportunity to protect national security and provide premier mission-focused IT services for a dynamic and growing program. Currently, ManTech is seeking a motivated, career and customer-oriented Operations Center Support Technician to join our 24x7 watch floor team near San Antonio, TX.
In this role, you will provide support for operations center data transfer as well as any processes related to problem identification, diagnosis and resolution of problems.
Responsibilities include, but are not limited to:
Review, assign, reconcile and support the transfer of data throughout their lifecycle
Provide technical assistance and telephonic support for monitoring to Intel Customers
Help provide support for Workflow Management services
Communicates with technicians to determine task assignments
Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
Follows up with other work centers to ensure task completion and task assignment
Monitor and support ticket workflows
Other duties as assigned
*
*THIS IS A 24X7 WATCH FLOOR POSITION WITH ROTATING SHIFTS THAT CAN VARY BETWEEN 10-12 HOURS. ABILITY TO SUPPORT ROTATIONAL SCHEDULE TO INCLUDE DAY, MID AND NIGHT SHIFTS IS A REQUIREMENT.
Basic Qualifications:
Bachelor's degree from an accredited college or university. Additional experience may be substituted for a degree.
0-5 years' of related experience.
Ability to support rotating work schedule as necessary for 24x7 operational support.
Preferred Qualifications:
5-10 years' of related experience.
IAT Level II certification.
Security Clearance Requirements:
Current/Active TS/SCI with Polygraph
Physical Requirements:
Sedentary work, speaking, standing, talking, walking, working with computers, working with data, working with numbers and figures, ability to handle stress & work under pressure, ability to use MS Office and a PC, analytical or critical thinking skills, leadership and listening skills, multi-tasking, ability, negotiating skills, oral & written communication skills, presentation skills, project management ability and skills, computer operating skills, and team building skills
6.26.BP.SH.AB.AL.23
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.
