TS / SCI | Commensurate with experience | Nellis AFB, NV, USA | Full Time
Job Title: Computer Systems Analyst
Work Location: Nellis AFB, Nevada
Clearance: Current/active TS
Please note that you must be a US citizen to apply to the job posting
Education: Five (5) years of relevant experience
Schedule: M-F
Travel: Occasional travel
Salary: Commensurate with experience
Job Listing Number: NV24033
LCAT: Computer Systems Analyst
Overview: S4 Inc. employees selected for this position will be supporting USSTRATCOM JCER missions in order to provide the JCER Director with Planning, Analysis, Spectrum Management, and Intelligence support. In addition, S4 employees will support Advisory and Assistance Services (A&AS) for JCER to accomplish Joint Electromagnetic Spectrum Operations (JEMSO) readiness evaluations.
Required Experience:
Providing IT technical support and assistance to customers and organizations. Conducting IT help desk activities to support organizational personnel including the installation, monitoring, and maintenance of IT assets. Coordinates with higher level IT and leadership on policies and procedures for personnel access and use of IT assets and capabilities;
Diagnosing and solving technical issues including email clients and internet connectivity. Resolving basic computer problems related to hardware and software issues to help personnel get back up and running in a timely manner;
Conducting and maintaining IT asset inventories. Ensuring IT assets are accounted for, deployed, maintained, upgraded, and disposed of when necessary;
Establishing requirements for LAN and WAN connectivity for multiple networks. Managing the identification, licensing, installation, configuration control, and maintenance of IT assets including upgrades of administrative and analytical systems and software;
Conducting standard PC, printer/copier/scanner, phone, and cell phone management and maintenance; and
At least five (5) years of demonstrated relevant experience.
Duties Include:
Operates as the CSA for all issues related to the systems within their area of operations to include in collateral, SCIF, and/or SAP areas. Coordinates support from other IT members as needed based on their accesses;
Acts as the support level IT responsible for basic customer issues. Gathers customer's information and as much information as possible from the end user to determine the customer's issue by analyzing the symptoms and figuring out the underlying problem. Identifies underlying problems and sorts through the possible solutions. Handles straightforward and simple problems with a goal to handle 80% of the user problems before finding it necessary to escalate the issue to a higher-level IT;
Conducts customer service and help desk tasks, in/out-processing of personnel, and equipment, account, troubleshooting, software, incident management, and (DTA) tasks;
In-processing and out-processing personnel within the organization. Ensuring that all incoming personnel have all rights, accesses, and accounts needed as soon as possible and that all personnel have a dedicated workspaces with working stations within 48-72 hours after arriving to the unit. Ensuring that all personnel leaving the organization are out-processed according to unit standards;
Ensuring the readiness of VTCs to support mission requirements; and
Ensuring TEMPEST updates are accurate on a regular basis.
S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.
We are an Equal Opportunity Employer including Veterans/Disabled. S4 participates in the E-Verify employment verification program. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times
If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position, please contact Janine Hunter, by phone at (781) 273-1600 or by email at accommodation @s4inc.com (msweeney@s4inc.com) .
