Description
Position Summary
As the Neptune CRM Manager, you will apply knowledge of enterprise applications and Neptune'sbusiness processes to analyze, configure, and implement Microsoft Dynamics 365 & Power platformcloud-based enterprise software in support of business objectives. You will be responsible for thesmooth functioning of technical operations, monitoring and evaluating staff progress, assisting withtraining and recruitment, setting goals, and ensuring overall client satisfaction. You will assist deliveryteams with CRM solution planning, analysis, design, configuration, testing, deployment, and postdeployment support of the enterprise software application. You will plan and manage the installation ofenterprise application upgrades, integrations, and other systems changes.
Objectives:
Delivery of Enterprise Applications:
Assist delivery teams with CRM solution planning, analysis, design, configuration, andtesting. You will be considered a product expert that is also responsible for providingsupport in CRM issue escalation and resolution
Ensure the smooth functioning of technical operations, monitor and evaluate staffprogress, assist with training and recruitment, set goals, and ensure overall clientsatisfaction
Understand business requirements and perform technical implementations by leveragingknowledge of enterprise applications and technical expertise
Development of CRM functionality that optimizes, extends and/or integrates Neptune'senterprise applications, data, and reports
Implement configuration changes and work with other internal enterprise applicationteams, vendors and partners as required
Support QA and UAT testing
Support of Enterprise Applications
Provide end user support, system maintenance/security and incident resolution to ensurestable and resilient business operations of enterprise applications
Ensure enhancements, changes and systems configurations are appropriately documented
Participate in agile team ceremonies including sprint planning, daily stand-ups, backloggrooming, and retrospectives
Maintain professional and technical knowledge by attending educational workshops,review professional publications; develop personal networks, and participate inprofessional groups
Requirements
Education
Bachelor's degree in business, computer science, or a related field of study, or equivalentexperience
Experience
5 + years of relevant experience
Interpersonal Skills
Strong interpersonal skills, and strong team-building skills
Pragmatic problem solving and decision-making skills with excellent written and verbalcommunications
Relentless passion and commitment to operational excellence - delivering in scope, on time,on the budget to the delight of our internal customer
Technical Skills
Dynamics 365 configuration, workflows, plugins, HTML, JS, TypeScript Web resources, andUnified Interface
Solid background using CRM foundational components
Microsoft Power Platform including model-driven & canvas apps, and Microsoft PowerAutomate
Microsoft Power Portals design, configuration, and integration with non-Power platformapplications, UI development, and Liquid scripting
Dynamics 365 CRM development environments, code merge, deployments, and CI/CD.
Technical & Functional documentation of software components
Provide troubleshooting and support for all environments
Preferred Qualifications:
Experience with Azure cloud including authentication and resource management
Experience with QAD or SAP ERP integrations
Experience with web technologies, databases, and third-party integration tools
Location: Tallassee, AL or Duluth, GA
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
