Position Overview:
The Customer Service Specialist is responsible for providing exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role acts as a bridge between the company and its customers, fostering a positive experience while adhering to organization core values of integrity, collaboration, and customer focus.
Roles and Responsibilities:
× Interact with customers via phone, email, chat, and social media, ensuring accurate, timely, and professional responses.
× Build rapport and maintain strong relationships with customers.
Analyze customer concerns, identify root causes, and collaborate with internal teams to provide effective solutions.
× Escalate unresolved issues as needed and ensure follow-up.
× Develop a deep understanding of products and services to educate customers on features, benefits, and usage.
× Stay updated on new product releases and updates.
× Listen attentively to customer issues, demonstrating empathy, and offering creative solutions that meet customer needs while adhering to company guidelines.
× Maintain accurate records of customer interactions, issues, and resolutions in CRM or support systems.
× Generate reports to identify recurring issues and suggest improvements.
× Gather feedback from customers, provide insights to internal teams, and suggest improvements based on customer experiences.
× Follow service standards, participate in training, and ensure consistent, high-quality customer interactions.
× Handle complaints professionally and calmly, aiming for satisfactory resolutions and maintaining positive customer relationships.
× Work with sales, marketing, and technical support teams to ensure a unified customer experience and share customer insights to drive improvements.
× Stay informed of industry trends, identify areas for process improvement, and contribute to enhancing customer service strategies.
× Core Values for Organizations is Integrity, Collaboration, Customer Focus, and Continuous Improvement.
Qualifications:
× Strong communication, problem-solving, and multitasking skills.
× Empathy and a customer-focused attitude.
× Experience with CRM software, Microsoft Office, and ERP systems.
× Previous customer service or sales support experience preferred.
× This role may require flexible working hours and can be performed in-office or remotely, depending on company needs.
What's in this for you?
× Weekly pay starting at $21.50 Hr.
× Competitive benefit options, including medical, dental, vision, and 401(k)
× Casual dress code in a laidback work environment
× Great referral bonus program for you and your friends
× Access to thousands of upskilling courses in Adecco's Aspire Academy (https://www.adeccousa.com/about-adecco-staffing/adecco-programs-partnerships/aspire-academy/)
Click apply for instant consideration for these Customer Service Specialist in Valhalla, NY !
Pay Details: $21.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
