The Opportunity:
In this role, you will report to the Site Manager and will work closely with the Avantor's Lab and Production Services team of over 1,500 on- and off-site expert personnel - and our customers - to perform customized, mission-based lab work and research protocols that help return time back to science.
What we're looking for:
Education: High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred
Experience: 4-5 years applicable experience in customer services/purchasing/or account management
Qualifications:
Previous experience managing associates is required
Forklift Certification a plus
Spill containment , IATA, DOT, IMDG and Hazwoper training a plus
GMP and GLP training a plus
CPR training and OSHA Right to Know preferred
Inside sales experience and cross referencing skills a plus
Potential to manage Scientific Services
Valid Driver's License and transportation
Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
Knowledge of Information Access and ERP Systems; intermediate Microsoft Office Knowledge with proficiency in Microsoft Word, Excel, PowerPoint and basic understanding of Microsoft Access
Excellent customer service skills; display a professional can do attitude
Basic purchasing and inventory knowledge
High regard for safety, quality and adherence to protocols, policies and procedures
Must be flexible, adaptable, and multi-task oriented
Ability to self-manage and self-motivate; forward thinking
Strong verbal and written communication skills skills to interact with both customers and various departments within VWR
Proficient in trouble shooting
Understanding of, and ability to administer VWR?s policies consistently
Ability to make sound business decisions with limited consultation with manager
How you will thrive and create an impact:
Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:
Leads and directs team efforts as well as performs work provided in SOW related to customer requirements.
Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourages through mentoring, as well as supporting individual, professional and team growth.
Management of open order status reports, customer, metrics and department reports, and SOP/SOW maintenance
Provides training and development as well as back-up to associates to perform required tasks.
Performs administrative duties such as associate performance appraisals, succession planning, time card review, vacation scheduling, etc.
Creates and maintains: SOP?s, SOW?s, SPI?s and KPI?s.
Acts as a liaison between customer, VWR services and VWR sales.
Perform other duties as assigned.
Disclaimer:
The above statements are intended to describe the general nature and
