Operations Manager
Location:Los Angeles, CA
Job ID:2828
Salary:$84101.46 - $88527.86 Per Year
Area of Interest:Recovery
Division:SCADP
Shift Type:Day
About Us:
VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans- services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more atwww.voala.org.
Southern California Alcohol and Drug Program
Southern California Alcohol and Drug Programs, Inc. (SCADP) was established in 1972 in a grassroots effort by community members seeking alternatives to prison for individuals with substance use disorder (SUD). SCADP is a 501 (c) (3) non-profit organization providing residential treatment services and outpatient counseling services to individuals throughout Los Angeles. Offering services with a continuum of care to underserved and disadvantaged populations.
PAY RATE:$84101.46- $88527.86 Per Year
BENEFITS:VOALA/SCADP offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY and PURPOSE
The Operations Manager is generally responsible for identifying and marshalling the resources necessary to achieve the organization's goals through the various Substance Use Disorder (SUD) programs operated by VOALA/SCADP. Specifically: multiple programs providing to clients individualized assistance through access to service linkages, counseling, life planning, and various crisis intervention methods in order to prepare individuals for further success. The Operations Manager will stay up-to-date on the rules and regulations involved in providing federal or state public services, and direct resources toward creating links with other non-profit organizations in order to pool resources and coordinate efforts. The Operations Manager is also responsible for monitoring and renewing facility licensing and ensure facilities are up to code with health and safety regulations.
DUTIES AND RESPONSIBILITIES
PROGRAM DEVELOPMENT: In collaboration with the Clinical Regional Director and the Program Managers, develop and manage program budgets, programmic and individual performance goals, and service delivery for VOALA programs in accordance with the various grant/contract/state requirements
Develop program policies, procedures, plans, and associated communications needed to operate residential and non-residential programs serving various populations of underserved individuals
Develop policies, procedures and records shall support CARF accreditation and meet all local, state, federal and contract/grant regulatory requirements
Develop best practices and tools for management of residential and non-residential programs
SUPERVISION OF PROGAMS - Achieve grant objectives by:
Provides Knowledge and overview of services in EHR, enforcing documentation standards and evidenced based practices
Overseeing facility operations, in conjunction with Program Managers
Overseeing health and safety standards across VOALA facilities
Ensuring all services to clients are properly recorded: in both a hard (paper) and soft (electronic health record (EHR)) file format
Support Program Managers in the operation of the facilities and support of clients.
TRAINING: Train, coach, and manage VOALA teams on program requirements, tools, and methods to meet those requirements, including required credentials and continuing education
Effectively communicate program and project expectations to team members and management in a timely and clear fashion
Plan, conduct and record required in-service training
Delegate tasks and responsibilities to appropriate personnel
COORDINATE MULTIPLE PROGRAMS: With the Program Managers, supervise operations of multiple teams of staff engaged in various programs, collaborate with HR Department the administration staff
Through Program Managers, monitor provision of services provided to participants to ensure the quality and effectiveness of services provided
Ensure program(s) interim and final goals and requirements are achieved
Evaluate program effectiveness; make proposals to senior management
Address employee issues, coordinate with Assistant Director and Program Managers all staffing issues, and employee conflicts, involve HR as require.
BUDGETING: Publish monthly budget reports and proposals
Estimate and allocate resources that programs may need in order to achieve goals
Create and analyze budget reports, make projections for future budgets to meet program goals
Report to CEO and CFO recommendations
COMMUNICATIONS and COLLABORATION
Keep Clinical Regional Director informed of progress towards achieving Grant goals; Communicate with funders on an ongoing basis
Meeting all funder reporting timelines
Collaborate with community partners for services and housing opportunities to program participants
Collaborate with other VOALA programs and community partners and represent the interests of the agency, the program and its participants in all networking and public relations opportunities
Plan and participate in community outreach efforts to gain and maintain community support for shelter
Qualifications
REQUIREMENTS:
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
EDUCATION:
Bachelor's degree in Business (or related discipline)
Alcohol and Drug Counseling Certification by an approved accrediting organization (CCAPP, CADTP or CADEE)
EXPERIENCE:
5 years of experience in Business or non-profit Management.
Budget Management / Oversight Experience
Experience in policy development and continuous improvement
PREFERRED QUALIFICATIONS:
History of working with multiple community partners, existing relationships a major plus.
Experience connecting clients to community and government resources.
Familiarity or work experience in a social services field and/or health care
Familiarity with CARF accreditation
Bilingual in English and Spanish.
Knowledge about community resources
Knowledge of Harm Reduction Model
Experience with Electronic Health Records and other relevant databases used by partner service providers
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment
