General Atomics Aeronautical Systems, Inc. (GA-ASI), an affiliate of General Atomics, is a world leader in proven, reliable remotely piloted aircraft and tactical reconnaissance radars, as well as advanced high-resolution surveillance systems.
Working with little or no supervision, this position provides technical support for the installation, repair, and preventive maintenance of personal computers and related systems including a variety of peripheral devices. Performs routine installations, upgrades, and backups of software and hardware applications. Resolves routine software and hardware failures and notifies supervisor of more complex issues. This position will be responsible for the up-keep of the Electronic Technical Orders (E.T.O.) assigned to the Documentation Department; to include updates, repairs and connectivity issues regarding the E.T.O.s. This position requires a strong background with hardware/software anomalies and proficiency with Microsoft products. The ability to obtain and maintain a DoD security clearance is required in order to access U.S. Air Force systems.
DUTIES & RESPONSIBILITIES:
Installs, repairs, and performs preventive maintenance on a variety of personal computers and peripheral devices.
Sets up and tests personal computer systems, peripherals, and software, including operating systems.
Provides general hardware and software support for users, provides user training, and guides users having difficulty with personal computers, peripherals, or software.
Performs routine diagnosis on failed equipment and software and coordinates repairs. Identifies and reports network issues.
Prepares and maintains electronic and hard reports and logs, including equipment inventory.
May work the help desk and provide telephone support or arrange for service for trouble calls.
May use a vehicle to pick up or deliver hardware and software.
Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating
Additional duties and assignments as assigned.
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.45614
Job Qualifications:
Typically requires an Associate's degree with an emphasis in information technology, or a related discipline, along with one or more years of progressive personal computer technical experience in an information technology department. May substitute a certificate in information technology from a recognized organization and equivalent experience in lieu of education.
Requires an understanding of department policies and procedures, and a working knowledge of current personal computers, relevant operating systems and associated peripheral equipment.
Must be customer focused and demonstrate the ability to resolve semi-routine technical situations; communicate with all levels of personnel; and, explain general information.
Must have Windows 10 experience
Must have a valid California class C driver's license and able to work extended hours as required.
Preferred A+, MCSA, Security+ Experience working in Enterprise Environments.
Have the ability to obtain and maintain a DoD security clearance.
Salary: $48,160 - $71,598 Travel Percentage Required 0 - 25 Relocation Assistance Provided Provided US Citizenship Required? Yes Clearance Required? Desired Clearance Level Secret Workstyle Onsite
General Atomics is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer and will consider all qualified applicants for employment without regard to race, color, religion, religious creed, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law. EEO is the law. We also prohibit compensation discrimination under all applicable laws. To learn more visit https://tbcdn.talentbrew.com/company/499/v2_0/EEO Notices.pdf. U.S. Citizenship is required for certain positions.
