Cluster Account Manager
Position Type: Full-Time, Exempt
Work Location: San Antonio, TX
Clearance: TS/SCI with Polygraph
Shift: Day
Patriot Group International Inc. (PGI), voted #1 Best Place to Work by Virginia Business Magazine and the Best Companies Group, offers an unrivaled hybrid of specialized services by combining security and risk management disciplines with a special operations and intelligence perspective.
We are looking to hire a Cluster Account Manager to join our team in the San Antonio, TX area, where we provide data center security solutions that protect client applications and data from increasingly sophisticated threats and global attacks. This position reports to the PGI Vice President of Security Services (VPSS)
The Cluster Account Manager (CAM) serves as the Manager for a group of high priority sites, assisting the VPSS as a direct, onsite, representative to a major domestic security customer, with deputy responsibilities for regional account management, and direct responsibility for regional personnel management, budget, contract compliance, service delivery and quality management.
The Cluster Account Manager will be responsible for the following:
- The Cluster Account Manager will serve as PGI’s primary manager for San Antonio, TX project sites and will act as the direct PGI representative to one or more customers, facility clusters, or individual facility locations at the direction of the VPSS.
- Provide first line supervision of Data Center Site Managers in the cluster, as well as operations support personnel and human resources staff.
- Directly responsible for contract compliance with all elements of customer statements of work, service level agreements, and quality assurance for the Cluster.
- Assisting the VPSS in the development, maintenance, and reporting of individual program budgets including minimization of unplanned overtime.
- Assist the VPSS in providing strategic direction and direct guidance to operations, site managers and their subordinates to manage activities and issue resolution, including physical security, safety, and business continuity events.
- Assist the VSSP in creating or improving the operational systems, processes, and policies in support of the customer mission.
- Assist the VPSS and operations staff in the planning and executing of screening, hiring, development and retention of security personnel, site, and front-line supervisors.
- The Cluster Account Manager will ensure 100% staffing coverage and responsibility alignment for the assigned site, team, and shift.
- The Cluster Account Manager will oversee and direct cluster crisis management functions including command and control of incident response post-orders, law enforcement and emergency services coordination, customer communication, after-action review, and debriefing.
- Enforce PGI policies and standards of conduct.
- Other duties as required or delegated by the VPSS.
Required Qualifications:
- Commitment to the mission, PGI core values and ethos.
- At least 10 years of security, military, or law enforcement management experience including a strong knowledge of personnel management, budgeting, and compliance.
- A minimum of 5 years of experience managing shifts of security personnel including screening, hiring, training, scheduling, and reporting activities.
- A minimum of 2 years’ experience developing state or federal security policies and procedures.
- Knowledge and experience in organizational effectiveness, operations management and implementing best practices.
- Excellent computer skills and proficiency in Excel, Word, Outlook, and Access.
- Excellent communication skills.
- Demonstrated leadership and vision in managing staff groups, projects, or initiatives.
- Excellent interpersonal skills and a collaborative management style.
- A demonstrated commitment to high professional ethical standards and a diverse workplace.
- Must excel at operating in a fast paced and ever-changing environment.
- Excellent people manager, open to direction and commitment to get the job done.
- Ability to challenge and debate issues of importance to the organization.
- Ability to look at situations from several points of view.
- Persuasive with details and facts.
- Delegate responsibilities effectively.
- Must be available by phone or email after hours and on weekends.
- Must be able to travel domestically to customer or PGI locations as needed.
- Ability to complete PGI Security Guard Certification, including the application process, fingerprints, and background investigation.
- Ability to pass a pre-employment drug screening and periodic random drug screening throughout the duration of employment.
- U.S. Citizenship
Required Security Clearance:
- Minimum of a U.S. Government TS/SCI with CI Polygraph
Preferred Qualifications
- At least one year of experience managing the physical and technical security aspects of large data centers or similar sensitive facilities
- Two years of experience managing high volume (100+ security or military professionals) employee development and training initiatives in a high pressure and high visibility environment
- Significant experience diplomatically managing both upward and downward within a defined chain of command with internal and external customers or stakeholders
- Two years of experience in national level incident response protocols
- Bachelor’s degree in a related field
- TS/SCI with Full Scope Polygraph
Physical Requirements:
- This position requires lifting, standing, walking, sitting, and bending throughout the workday; with some workdays being up to 12 hours.
Patriot Group International Inc. is a global mission support service provider with expeditionary capabilities, providing services to select clients within the intelligence, defense, and private sectors. PGI is a veteran-owned and operated company with experience performing in over 50 countries, including austere and high-threat environments.
DISCLAIMER:
Patriot Group International Inc. is proud to be an Affirmative Action/Equal Opportunity Employer. PGI provides equal employment opportunity for all persons in all facets of employment. PGI maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.
If you are a qualified individual with a disability or a disabled veteran and need a reasonable accommodation to use or access our online system, please contact us on our home page.
http://patriotgroupinternational.com/
