As a Senior Field Service Technician here at Honeywell, you will respond and resolve complex service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and work material, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the - HVAC, automation controls, life safety, fire, and security systems category as well as their associated computer systems. The goal is to ensure system uptime and efficiency.
The Senior Field Service Technician will coach and mentor Associate Technical Specialists and Technical Specialists. They will demonstrate expert knowledge of Honeywell's systems and industry best practices
KEY RESPONSIBILITIES
Technical and Job-Related Responsibilities
Test, calibrate verify system and peripheral devices. Testing to be performed according to all applicable standards and codes
Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations, etc.
Perform system backups, install appropriate updates and patches
Complete documentation of all work done, including all readings, offsets, etc.
Update customer drawings/documentation with any configuration or model changes
Ensure all assigned preventive maintenance tasks are completed in the time allotted and the month scheduled
Respond to and resolve complex emergency service calls as required, in accordance with customer contract deliverables. Complex service calls include those on integrated and multi-vendor systems
Diagnose and perform repairs in a time-effective manner
Project Management of and/or participation in delivery of small service or install jobs, including but not limited to, engineering, drawings, programming, documentation, installation, management of sub-contractors, start-up, testing and customer acceptance. Coordinate with Solution Design Center or local engineer to understand scope, hardware, software, graphics and as-built details
Keep abreast of changes and new developments in product and preventive maintenance techniques
Act as a mentor to junior technicians
Availability for and performance of duties outside of normal working hours as required
Customer Management
Promote, build and maintain good customer relations
Keep supervisor informed of customer requirements, systems status, and actual, potential or perceived customer problems
Supply information on adds or extras to appropriate Honeywell resource e.g. Site Primary Technician, Service Job Sales Representative, Field Service Leader, etc.
Demonstrate system and provide training to customers as required
Financial Responsibilities
Participate in the preparation of job plans that cover job costs. Jobs to be completed as sold within the budgeted cost and timelines
Supply quotes to customers on adds and extras identified or as requested
Health, Safety and Statutory Compliance
Carry out hazard and risk assessments for all tasks according to Honeywell policy and regulatory requirements
Report near misses, incidents, and other opportunities for improvement
Administrative Responsibilities
Be responsible for Honeywell's assets such as tools, proprietary software, and site database
Attend and complete training programs as required
Accurate and timely submission of all required paperwork, meet all reporting requirements
Other Requirements
Security and other clearances as required by the customer
Ability to travel throughout the service area, with occasional overnight stays
The successful candidate must have a driving record acceptable to Honeywell
Physical ability to lift up-to 50lbs at times
On-call rotation once a month
This position is 100% onsite
Shift: 7a-4p ET
Company vehicle provided to travel to customer sites
Reports to: Sr Field Service Supervisor
YOU MUST HAVE
5+ years in technically related field work in HVAC, fire, security, IT and/or electrician experience
Microsoft Office Suite experience
High School Diploma or GED
Must have a valid driver's license
WE VALUE
Associate's, Technical college degree or Bachelor's Degree in Engineering
Experience with system integration, networking and software interfaces
Expert knowledge of HVAC systems, control systems, mechanical system operation and building facilities
Honeywell installed systems HVAC product knowledge, a plus
Expert knowledge of building systems, troubleshooting, PC, Microsoft Windows Operating Systems and general networking knowledge experience
Expert network and integration abilities to be able to work on multiple protocols like BACnet, Modbus, OPC, LON, etc.
Ability to read and interpret mechanical/electrical drawings and diagrams
Ability to train, teach, mentor and coach Associate Install Technical Specialists and Install Technical Specialists and be the go-to person for complex system installations
NIAGARA Certification
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information click here (https://benefits.honeywell.com/) .
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/en
THE BUSINESS UNIT
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B, and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
