Overview
At Criterion Systems, we developed a different kind of business-a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development to accomplish our goals. In addition to our great culture, we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. To find out more about how Criterion can help you take your career to the next level please visit our website: www.criterion-sys.com . Criterion Systems is a Military/Veteran Friendly Company therefore we encourage Veterans to apply.
Responsibilities
We are seeking a mission-focused Unified Communications Engineer to support and contribute to our government customer's success inTampa, Florida!
As a Unified Communications Engineer, you'll be challenged with complex support problems where you will coordinate with other NOC and Operational staff and asked to implement platform upgrades.
Duties, Tasks & Responsibilities
Perform System upgrades and IAVA patches to Cisco Unified Call Manager
Performs inventory asset management and accountability functions.
Perform IOS Upgrades
Draft Standard Operating Procedures (SOP) for UC operations.
Troubleshoot systems failures and accessibility problems.
Monitor system performance and track usage.
Demonstrates innovative engineering acumen for improvements to site, location, or enterprise performance.
Makes recommendations that enhance efficiencies for UC monitoring, management, and overall operations.
Uses experience and knowledge articles to understand/implement potential workarounds.
Updates knowledge articles and handles "how to" questions.
Support UC KM management by entering solutions into the Solutions database.
Participates in engineering designs/decisions supporting technical refresh of components directly impacting mission success.
Will lead UC implementation, installation, and technical refresh projects within a site or locale.
Works independently with general limited supervision. In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations.
As one of senior UC members you will be responsible for coordinating ticket resolutions.
Provide technical resolution reports for critical outages in the UC environment.
Problems faced are difficult but typically complex. May require detailed information gathering, analysis, and investigation to understand problems. Regularly employs creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.
May influence other technical staff through explanation of facts, policies, and practices.
Preform UC ticket resolution.
Responsibilities for UC ticket closure across UC OPS staff to include:
Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.
Routing Service Requests to the appropriate organization required for incident resolution.
Performs root cause analyses.
Depending on Root Cause escalates to Engineering for potential design issues.
Completes problem resolutions associated with incident ticket(s)
May configure, deploy, manage, and maintain UC monitoring systems used by the technicians to ensure availability and overall performance of system and services.
Qualifications
Required Experience, Education, Skills & Technologies
Must possess an active TS/SCI security clearance with a CI polygraph or an active TS/SCI security clearance with the ability to successfully obtain a CI polygraph.
Must have a High School/GED with at least nine (9 ) years of technical experience or:
Associate's degree with seven (7) years of technical experience or;
Bachelor's degree with five (5) years of technical experience or;
Master's degree with three (3) years of technical experience or;
PhD with one (1) year of technical experience.
Must have a current IAT II certification.
Full time on-site work.
Security Clearance Level
Must possess an active TS/SCI security clearance with a CI polygraph or an active TS/SCI security clearance with the ability to successfully obtain a CI polygraph.
Certification
IAT II
Work Schedule
Full-time on-site
Benefits Offered
Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Tuition/Training Assistance, Parental Leave, Paid Time Off, and Holidays.
Criterion Systems, LLC and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization. We believe in treating all applicants and employees fairly and make employment decisions without regard to any individual's protected status: race, ethnicity, color, national origin, ancestry, religion, creed, sex/gender, gender identity/gender expression, sexual orientation, physical and mental disability, marital/parental status, pregnancy (including childbirth, lactation, and related medical conditions), age, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by law. For our complete EEO/AA and Pay Transparency statement, please visit https://careers-criterion-sys.icims.com/.
Job LocationsUS-FL-Tampa
ID 2024-3356
Category Information Technology
Type Mid
