Merchant Solutions Lead
? Business Solutions & Merchant Acquiring ?
Puerto Rico
General Responsibilities
The Merchant Solutions Lead provides direction to ensure the Merchant Sales Unit achieves its goals, and the customers receive satisfactory service promptly, within organizational policies and regulations. Coordinate the sales and operational activities of the unit and ensure efficient processes are structured. Directly supervises the employees and motivates them to meet established goals and maintain an optimal work environment. Interact with customers when needed.
Responsabilities:
-Monitor processes and other: Monitor periodically the sales numbers to achieve each month's goals. Oversee the team activities to ensure that customers receive satisfactory service and quality goods.
-Evaluate information to determine compliance with standards: Verify contracts or addendums and all documentation submitted by the employees to determine they are satisfactorily filled and in compliance with audit requirements. Ensure execution and compliance with control procedures related to their respective job responsibilities according to approved limits and delegation of authority. Communicate to appropriate channels any situation that could result in non-compliance with laws, regulations, policies and procedures.
-Communicate with people outside the organization: Provide customer service as part of the escalation process. Attend meetings with specific potential customers to assess their needs and offer the products and services available.
-Coach and Develop Others: Assess the team's training needs. Train or facilitate the necessary trainings to develop their functional competencies, including sales skills.
-Sell or Influence Others: Sell the payment processing products and services available for merchants.
-Resolve Conflicts and Negotiate with Others: Negotiate contracts with existent and specific potential customers. Manage conflicts related to the gap between the service provided and the customer's expectations, as part of the escalation process.
Performs duties through methods and actions that are consistently ethical and in total compliance with the laws, applicable regulations, Code of Ethics, corporate policies and guidelines and rules of conduct. Completes corporate trainings and certifications intended for the detection and prevention of money laundering related activities and fraud, insider training and conflict of interest policies and procedures, as applicable.
Education and Experience Required
- Bachelor's degree (B. A.) in Business Administration, Marketing or related.
- A minimum of four (4) years of experience in sales, and some expertise in coordinating/managing projects and teams.
- At least one (1) year of leadership experience is strongly preferred.
Knowledge and Skills Required
- Great interpersonal and negotiation skills.
- Office 365, (Word, Excel, and PowerPoint).
- Oral Communication (Spanish and English): demonstrate group presentation skills.
-Written Communication (Spanish and English): edit work for spelling and grammar; present numerical data effectively.
- Technology or Banking experience is strongly preferred.
- Driver's License is required.
Additional Information
Monday to Friday from 8:00 am to 5:00pm
Available to work extended hours, weekends and/or holidays as needed and the availability to travel as required supporting projects in the region.
"Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law. https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.dol.gov%2Fagencies%2Fofccp%2Fposters&data=04%7C01%7CSolimar.Ortiz%40evertecinc.com%7C3b857a433b0541d8eb3c08d91c75c1ef%7C2b5b7d77f19b4c6db1805768c09ad43b%7C0%7C0%7C637572114356240477%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dRBFrSoOY1o78NobCSdEn6Mozhs09pW0yPdv%2F%2Ft2VjY%3D&reserved=0 EEO is the Law Poster . If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 or send an email to mailto:talentacquisition@evertecinc.com talentacquisition@evertecinc.com in order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees. Participation Poster_ES.pdf&data=04%7C01%7CSolimar.Ortiz%40evertecinc.com%7C3b857a433b0541d8eb3c08d91c75c1ef%7C2b5b7d77f19b4c6db1805768c09ad43b%7C0%7C0%7C637572114356240477%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LHycopFllGmEvEfaUOMCDF0zdFoikHsKFrtS25IIj2Q%3D&reserved=0"> Participation Poster . Drug-free company. Equal Employment Opportunity/ Affirmative Action for Women/Veterans/People with Disabilities."
