Case Worker - Behavioral Health
Department: Community Health & Research Center
Location: Dearborn, MI
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Job Title: Case Worker - Behavioral Health (General Behavioral Health)
COVID-19 VACCINATIONS: Highly recommended for all newly hired employees in Community Health and Resource Center
Job Status: Full-Time & Part-Time Available
Job Summary: Under general supervision, the Case Worker - Behavioral Health uses extensive knowledge and skills obtained through education and experience to provide a wide array of social work functions such as assessment interviews, client counseling, case evaluation and/or other social services to individuals, groups or families in a behavioral health setting. The employee may provide referrals to appropriate community services, including financial assistance or healthcare. Individual provides accurate and understandable interpretations of program policies and regulations to clients and maintains proper records according to organization, state and federal guidelines.
Essential Duties and Responsibilities:
Identify -in-need- individuals and conduct intake process and crisis intervention with person(s) requesting services, including completion of all forms pertaining to the services being requested. Assessments may be conducted on ACCESS property, in clients- homes, schools, hospitals, recreational programs and/or community agencies
Connect clients to services, support and resources
Research and locate available help outlets based on identified needs of the client., may include both in-house and external referrals
Explain processes, rules and regulations surrounding the eligibility and maintenance of services being provided with the client prior to submitting application(s)
Engage client(s) in participating in the development of their individualized goals
Advocate on behalf of client when providing necessary contacts with other agencies/companies
Follow up on the various services to which the client was referred to ensure participation and program compliance
Follow the funding source-s requirements and CARF standards applicable to the services provided
Document all services in compliance with the agency-s quality assurance plan
Report on program progress at required intervals per funding guidelines
Participate in peer reviews and trainings, including making presentations, as needed
Maintain agency confidentiality and clients- privacy
Maintain currency on new developments in field of specialization
May attend and facilitate client-s initial interview with Department of Health and Human Services, Unemployment or other agencies at the time of benefit application, during follow-up meetings and/or during annual reviews, as needed, based on assigned functional area
May develop and implement educational programs targeted toward services being requested
May participate in services as part of an interdisciplinary team
May translate and interpret information for non-English speaking clients as needed
May be required to transport clients on an as needed basis
May conduct individual or group sessions focused on providing targeted information using specific curriculum
May communicate and interact with external program funders and attend grant related meetings
May participate in grant proposal writing and submissions
May conduct early detection assessments by conducting family or individual assessments of clients and creating service plans as applicable
May participate in analysis of the program and identification of participant characteristics
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned
Knowledge, Skills and Abilities:
Knowledge of:
Intermediate to advanced concepts, practices and procedures of crisis intervention techniques
Community resources including social services agencies and crisis intervention providers
Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received
Skill in:
Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office, Michigan Single Sign On, and Community Health Automated Processing System (CHAMPS) based on assigned functional area
Ability to:
Actively listen to clients
Partner with other functional areas to accomplish objectives
Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
Objectively gather information, identify linkages and trends and apply findings to assignments
Organize and prioritize multiple tasks and meet deadlines
Handle stressful situations and provide a high level of customer service in a calm and professional manner
Communicate effectively, both orally and in writing
Speak and write in English
Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred
Maintain confidentiality of agency and client information
Educational/Previous Experience Requirements:
Minimum Degree Required:
Bachelor-s degree
Required Disciplines:
Social Work, Psychology, Sociology or closely related field
~and~
A minimum of two to three years of experience (based on assigned functional area) in a closely related position or any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications:
Licenses/Certifications Required at Date of Hire:
Some licensing and certifications may be required depending on assigned functional area
Working Conditions:
Hours: Normal business hours, some additional hours may be required. May be required to be on-call 24/7 based on assigned functional area
Travel Required: Local and in-state travel may be required based on assigned functional area
Working Environment: Climate controlled office
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