Center 2 (19050), United States of America, McLean, Virginia
Senior Associate, Product Manager-Payment Platforms
At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we've grown bigger, we've found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances.
We are looking for a passionate product manager who is excited by the idea of being part of every financial transaction within our customers' lives. As part of Retail Banking, our Payment Platform teams create platforms and products that enable popular experiences like "Add Cash in Store", "Send a Zelle" or "Edit your Transfer" to name a few. Having scaled over the past two years, established a brand, and created a vision for our platforms that support Capital One's financial transactions - we are ready to embark on our next growth phase with the advent of rapidly accelerating needs happening across Retail Bank.
As a member of this team, you will lead two key capabilities within our ecosystem: orchestration and eligibility. You will lead onboarding efforts of client teams wanting to leverage these services, and work with peers on cross-functional projects that span multiple lines of business. You will be responsible for the backlog, refinement, prioritization, roadmaps and execution/production rollout of the team's work. You will work closely with other product managers to align and coordinate work that has shared dependencies, and should be deeply curious in learning and understanding our team's technical stack and architecture.
On any given day in the Bank you'll be:
Empowered. Part of a team driving the bank's omni-channel servicing portfolio responsible for setting and delivering an experience framework on how our customers should be serviced in both digital and digital-human interactions
Learning constantly. Work deeply with customers, associates, designers, technologists and data scientists to build cutting edge solutions
Innovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically better
Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better
Connecting creatively. Jumpstarting a self-supporting community by sowing the right seeds, building the right tools, integrating the right off-the-shelf products and just plain elbow grease
Succeeding strategically. Solving the right problem and holding on the wrong one.
Here is what you will bring to the table:
Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.
Do-er. You have a bias toward action, you try things, and sometimes you fail. You dug up a hidden feature in an API that let you do something really cool or introduced a new routine that broke down silos led to better decisions.
Passionate. You care about growing others and bringing them together around what's possible. You've started meetup groups or taught General Assembly courses because you love enabling others.
Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they're doing what they're doing. Maybe you're an introvert, or maybe you're an extrovert, but nobody accuses you of keeping them out of the loop.
Wrangler. You've gotten back-end engineers to play nice with iOS developers, you can inspire an ETL developer to write creatively about her latest pipeline.
Fearless. Big, undefined problems don't frighten you. You can work at a tiny crack until you've broken open the whole nut. You are comfortable saying no.
Here is what we will bring to the table:
Competitive salary and equity (including a robust 401(k) plan)
Excellent medical and dental insurance (and other health benefits)
Superstar product, design, data and engineering leaders [Paypal, Google, Gilt, Yodle, AOL, Adaptive Path]
Top class engineering teams that you will lead and build product alongside
Continuous learning budget
Highly supportive and "bought in" leadership environment
Basic Qualifications:
At least 2 years of experience working with cross-functional teams to deliver consumer experiences.
At least 2 years of experience working on the core product platforms that power digital experiences
At least 2 years of digital industry experience for consumers
Bachelor's Degree or military experience
Preferred Qualifications:
At least 3 years of experience with web and client-side mobile platforms
At least 2 years of experience as a Product Owner in an Agile development process
MBA
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
