Overview
Design. Disrupt. Repeat.
Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government.We'repassionate about creating solutions that are impactful, practical, and scalable while meeting our clients' ever-changingneeds.We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone.We believe that whilegood designmakes fora good product, human-centered design makes for an excellent one.
Contributions
Contributions
As a Senior Service D esigner , you willbe responsible forguiding government clients through our Design Intelligenceframework,incorporating human-centered methods to solve end to endorganizationand experience challenges.You will lead andfacilitatediscovery sessions that uncover customer pain pointsandidentifyenterpriseopportunities.You willserve as the voice of the customer, making sure their needs are considered and met within a proposed solution.
Responsibilities :
Participatein all aspects of discovery tounderstand:client missionandgoals;stakeholders,usersand their ecosystems; current state journeys; user segments; program and project objectives
Conduct workshops and interviews toframe pain pointsandopportunities; define problem statements andvalidatehypothesis
Synthesize researchanddatato communicate insightsand make recommendationsthat will shapemission/program strategy,serviceand workflowinnovations, anda compellingfutureexperience vision
Createjourney maps, service blueprints,vision road maps,personas,ecosystemand experience mapsthat articulateneeds, gaps, andactionable recommendations for organizational andprocess improvements
Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
Understand and embrace the specifications and constraints of a given technology, platform and/or operational environmentand understand how research should be integrated into technological considerations
Ensureall deliverables across a variety of projectsare produced at the highest quality
Qualifications
Qualifications
Ability to obtain a U.S. governmentPublic Trust SecurityClearance
6+ years of experience in human centered design, service design,and/orcustomer experiencedesign
Current portfoliodemonstratingideology, methods, tools, skills, and craft
Thorough knowledge anddemonstratedexperience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints
Ability to think strategically and holistically and connect dots across multiple workstreams, stakeholder groups, and ecosystems
Experienceworking on a scrum team within the Agile delivery frameworkand experience integrating research and design into technical sprints including writingstories and story pointing
Proficiencyin tools like Adobe Creative Suite, Mural, andLucidchart
Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers
A natural curiosity for solving problems coupled with strong analytical skills
A collaborative nature with excellent written communication and presentation skills
Experience working in a project-based environment
Degree or equivalent experience in HCD, and/orservicedesign
Candidate must be local to the Washington DC area
Bonus Points
Previouswork experience in or with the federal government
Previouswork experience as a consultant
Has Previously held Government Clearance
Prevous experience leading government clients through co-creation sessions
About steampunk
About?Steam punk
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $120,000 to $180,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here.
Steampunk is a? Change Agent ?in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian,Healthand DoD sectors. ?Through our? Design Intelligence process , we are fundamentally changing the expectations ourFederalclients have for true shared accountability in solving their toughest mission challenges.? As an? employee owned company , we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com .
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.?Steampunk participates in the E-Verify program. ?
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Job Location US-VA-McLean
Posted Date 5 days ago (10/23/2024 10:47 AM)
Job ID 5784
Clearance Requirement Public Trust
