Overview
Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization, is seeking a Process Specialist for a hybrid role (2 days onsite,3 day remote) based in Manassas, VA.
If you are passionate about driving operational excellence and making a meaningful impact on quality and customer satisfaction, look no further! As a Process Specialist for our Customer Relations team, y ou'll lead improvement projects, update procedures, conduct data analytics, and support cross-functional projects to enhance operational efficiency . Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials.
Responsibilities
Process Improvement Leadership: Lead projects to enhance processes and solve problems collaboratively. Evaluate existing processes, identify inefficiencies, and root causes.
Procedure and Training Management: Update procedures to meet standards and train teams on changes. Develop and deliver continuous improvement training programs.
Data Analytics and Decision Support: Analyze data for performance, feedback, and project impact. Perform cost/benefit analysis to prioritize process improvements. Support cross-functional projects to drive operational excellence.
Qualifications
Bachelor's degree and 2-5 years' experience or equivalent experience
Proven experience leading process improvement projects.
Strong analytical and problem-solving skills.
Proficiency in process mapping and root cause analysis techniques.
Previous experience in procedure development and training delivery.
Strong communication and presentation skills.
Ability to foster a culture of continuous learning and improvement.
Proficiency in data analysis tools such as Excel, Tableau, or SQL.
Experience in conducting cost/benefit analysis.
Ability to interpret data to provide actionable insights for decision-making.
Proven ability to collaborate effectively in cross-functional teams.
Benefits
We Invest in You
Health & Wellness:
Comprehensive medical coverage and company paid Life Insurance, Disability Insurance & AD&D
Work life balance with Paid Holidays and PTO
Fitness and cell phone subsidies, and additional benefits such as Aflac, legal services, and pet insurance
Employee Assistance Program offering around-the-clock counseling
Financial security:
401(a) (6% employer contribution) and 403(b) (2% match) retirement plans
Exceptional career advancement opportunities, recognition, and rewards
Corporate bonus program
Mission Focused:
Non-profit organization supporting critical life science research
We give scientists the tools they need to make discoveries that improve and save lives
Contribute to community involvement and social responsibility
Join ATCC, where we fuel your success, well-being, and development. ?We're a mission focused non-profit Equal Opportunity Employer, championing diversity and inclusivity. When you work at ATCC, you become a part of that mission, one we've committed to for almost 100 years.?Shape the future of science with us.
ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Job LocationsUS-VA-Manassas
Role Type Hybrid
Department Customer Service
Job ID 2024-3832
