Suvi is seeking a qualified Training and Field Support Specialists to enhance our client's workforce by creating comprehensive course materials for analytical applications, conducting training sessions in both virtual and traditional classroom settings, and providing ongoing end-user support. Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce. To join our team of outstanding professionals, apply today!
Responsibilities
Acquires a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities
Creates comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants
Offers frontline field support, encompassing ad hoc training, troubleshooting and critical incident assistance
Undertakes travel to deliver training sessions, adapting to diverse locations as needed
Collaborates with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs
Qualifications
Active Top Secret clearance with SCI eligibility
Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows
Experience using analytic tools and databases to support intelligence analysis and production
Knowledge and experience in Analyst's Notebook, Palantir, analytical tools
Excellent oral and written communication skills and outstanding customer service
Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
Ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables
Ability and availability for 25% travel
Desired Qualifications:
A formal education in an IT subject, training, or education-related field is desired
Experience in a technical support position or training in a Windows-based IT environment (3 years of experience is preferred). Full-time internships may count for this experience
Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (two (2) years of experience preferred)
Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (1 year of experience preferred)
Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred)
Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred)
Specialized skills (highly desired):
Knowledge and experience in Intelligence specializations to include GEOINT and SIGINT, experience in using the Palantir platform, as well as the TAC government system, FADE, and ANB.
Familiarity with the ADDIE process for effective instructional design, Gagne's 9 Events of Instruction