Title: SVTC Engineer III (AE24071133)
Location: Colorado Springs, Colorado
~~~~ All work is on-site, in-person in a SCIF environment. This is not a hybrid or remote position.
Clearance: Active TS/SCI with the ability to obtain and maintain a CI polygraph.
Certifications: current DoD 8570 IAT II and CCNP (or equivalent) certifications.
Responsibilities:
- Lead and support enterprise Unified Communications (UC) projects; provide UC (VoIP/VTC/DVTC) engineering and architecture development support.
- Provide a high level of technical understanding for problem solving and troubleshooting.
- Provide training and support to subordinate engineers/administrators/technicians when necessary.
- Interact with hardware and software vendors to address issues when necessary.
- Use escalation standards and personal judgment to ensure timely resolution of problems.
- Resolve escalated trouble tickets from Service Desk.
- Work on-call shift rotations with other members of the department.
- Deployment and troubleshooting of VOIP equipment such as Cisco UC equipment.
- Deployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC).
- Responsible for managing very complex and/or high risk programs, and shall not serve in any other capability.
- Supervise assigned technical staff, including subordinate managers.
- Establish state-of-the-art techniques for designing, developing, modifying and troubleshooting highly complex computer operating hardware system.
- Design UC/VoIP operating/hardware systems; formulate UC/VoIP system concepts and architecture, specific requirements, and develop implementation approaches.
- Identify and direct resolution of complex hardware/software interface issues; subject matter expert on emerging technologies; direct the development of UC/VoIP systems specifications and technical documentation.
- Provide technical direction for the development, engineering, interfacing, integration, and testing of all components of complex hardware/software UC/VoIP systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing UC/VoIP system architectures, and performing technical/non-technical assessment and management as well as end-to-end flow analysis.
- Conduct and/or approve end-to-end system trade analyses to optimize UC/VoIP system operations over its life-cycle through the proper balance of non-functional UC/VoIP system performance areas.
Requirements:
- Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree.
- Minimum six (6) years of relevant experience in addition to education level.
- Must possess current DoD 8570 IAT II and CCNP (or equivalent) certifications.
- Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph.
Desired Skills:
- Experience working in a DoD or IC environment desired.
BENEFITS - Full-time Employees
- 401K with 15% employer contribution. Fully vested at 1 year anniversary.
- Five (5) weeks comprehensive annual leave (25 workdays).
- Additional leave can be earned in lieu of overtime.
- 11 Paid Federal Government Holidays.
- Up to $5,000 annually for individually tailored education / training program.
- All education plans must be pre-approved by Advantage Engineering management.
- Life Insurance at 1x annual salary with employee option to purchase additional coverage for self and dependents.
- Short-term and long-term disability.
- We contribute a generous portion towards the cost of monthly medical plans for any of the three medical, 1 dental and 1 vision plan provided by CareFirst.
- All employees are eligible to earn generous incentive and performance bonuses.
AEITS, a GTSC company, is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at Recruiting@GTSC.com
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