Job Title: Lead, Field Engineer
Job Code: 15093
Job Location: Fort Liberty, NC, Virginia Beach, VA Washington DC,
Job Description:
L3Harris Trenchant has an immediate opening for a Lead Field Engineer. As field engineering lead, you cement the operational focus of the team, questioning assumptions on operational concepts, aligning products with real-world scenarios and conducting holistic analysis of company offerings to ensure continued relevance of the portfolio. Mastery of the technology portfolio will enable you to analyze operational concepts, recommend optimal solutions and lead front-line issue triage for the US team.
Trenchant is an elite global team of engineers and security researchers charged with building world-class computer security products. Trenchant’s expertise is the by-product of the L3Harris acquisition of two highly-regarded information security businesses – Azimuth Security and Linchpin Labs. United under Trenchant, we are a key component of L3Harris’ Intelligence and Cyber International Division. We are a trusted, discrete partner furnishing security products, consultancy, training, and integration services to allied security, defense, and law enforcement agencies.
Trenchant is located in downtown Washington, DC adjacent to Metro Center. Monthly travel in the DC area and along the eastern seaboard is required. Infrequent travel to our Ottawa, London, and Sydney offices in support of technical exchanges is highly encouraged. All travel will follow the protocol for appropriate pandemic conditions. Employee well-being is a paramount concern.
Essential Functions:
- Serve as front-line engineer for the US team, functioning as the linchpin for US product delivery and sustainment.
- Gain proficiency and become conversant with all major product offerings.
- Deploy and operate software and hardware products across a host of mobile, desktop and server products.
- Provide thorough, thoughtful analysis of systemic and localized issues wherever encountered.
- Identify gaps and opportunities through customer support activities, generating insights for the global products and ops leads.
- Oversee all field-deployable hardware, designing and assembling real-world topologies to demonstrate product functionality and reproduce unique operational scenarios.
- Assemble and maintain fly-away kit for engagements outside of the DC offices.
- Identify and emplace processes to streamline field support, driving improvement in information and technology flow to internal and external stakeholders alike.
- Serve as technical lead for annual US training exercise, designing learning objectives and collaboratively delivering content to ensure knowledge transfer.
Qualifications:
- Bachelor’s Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. Associates Degree and a minimum of 12 years of prior related experience.
- Experience with mobile, desktop and server operating systems including iOS, Android, Windows and Linux.
- Experience writing software or scripting to automate manual processes using Bash or Python.
- Experience with software systems and root-cause analysis.
- Experience delivering technical content to trainees or otherwise serving as an instructor of technical subject matter.
- Experience as an instructor or with curriculum development.
- Eligible for a security clearance.
Preferred Additional Skills:
- Active security clearance is desired.
- Prior experience with Trenchant tools.
- Prior experience with the intelligence community.
- Prior military experience is beneficial.
