Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewThe Centralized Managed Support Operations team is dedicated to "Solving for safer" by driving continuous improvement across our global service delivery networks. We analyze operational data to streamline workflows, enhance customer support systems, and empower leadership with actionable insight.Job Description
As an Operations Excellence Analyst, you will play a pivotal role in dissecting complex operational challenges to determine root causes across people, processes, and tools. Operating at the intersection of business intelligence and strategy, you will turn data into persuasive visualizations that guide decision-making for executive leadership. In this role, you will work in a people-first culture where critical thinking and continuous improvement drive real-world outcomes. Candidates with a Bachelor's degree or equivalent practical experience are encouraged to apply.
Key Responsibilities:
Issue Analysis and Process Improvement
Evaluate operational challenges holistically to determine if root causes stem from people, processes, or tools
Conduct comprehensive data analysis to uncover underlying patterns, trends, and operational inefficiencies
Data Visualization and Strategic Reporting
Respond to executive inquiries by delivering data-driven insights into operational performance and customer escalations
Translate complex data into clean, graphic-rich slide decks and dashboards using Tableau that pass the "blink test" for operational leadership
Offer strategic recommendations to cross-functional teams to optimize workflows, increase productivity, and meet business goals
Tool Optimization and Cross-Functional Alignment
Assess existing systems and recommend tool enhancements to streamline service delivery operations
Collaborate with Business Operations teams to prioritize high-impact initiatives and refine performance dashboards
Job Requirements:
Technical Expertise
Data Visualization and Analytics using Tableau to build, maintain, and extract data, paired with advanced proficiency in slide deck design (PowerPoint or Google Slides)
ITSM Systems Knowledge to analyze call, case, and ticket data across tools such as Salesforce, ServiceNow, or Purecloud
ITIL Framework understanding to apply operational best practices and metrics to service management
Professional Experience
Executive Communication demonstrated through a track record of tailoring persuasive, logically sound presentations for technical and non-technical stakeholders
Root Cause Analysis utilizing structured problem-solving methodologies to dissect complex information and deliver actionable recommendations
Preferred Qualifications
Familiarity with constructive dissatisfaction frameworks or continuous improvement methodologies (e.g., Lean, Six Sigma)
Target Base Salary Range:$85,000-$95,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and... For full info follow application link.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status,
age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.
