The Bowen Group, a GTSC company, seeks a skilled IT Hardware Engineer to support the procurement, configuration, deployment, and lifecycle management of desktop, laptop, server, and peripheral hardware across a network of technical communications facilities.
Location: Washington, DC metro area, with travel to program locations.
Security Clearance: Current Top Secret with SCI-eligibility and Special Access Programs (SAP) eligibility.
Travel: 25-50% travel to support activities across multiple program locations.
Certifications: ITIL Foundation certification, OR demonstrated familiarity with ITSM frameworks.
Salary Range: $125,000-155,000
Mission
This individual will work closely with the Systems Engineer/Endpoint Lead and site teams to ensure hardware readiness, compliance, and reliability across program locations, including classified and SAP environments.
Qualifications
- 3+ years of IT hardware engineering, deployment, or field support experience.
- Bachelor's degree in a related field or equivalent experience.
- Experience supporting classified or federal systems environments.
- Experience supporting Special Access Program (SAP) facilities, systems, or environments.
- Hands-on experience with desktop/laptop imaging, hardware break/fix, and asset lifecycle management.
- Ability to lift/move IT equipment and perform physical installation tasks as needed.
- Familiarity with the Risk Management Framework (RMF) and NIST SP 800-37/800-53 security authorization processes as they apply to classified hardware environments.
- Familiarity with ICD 705 physical security standards as they apply to SCIF and SAP facility hardware requirements, including greenfield buildout environments.
Nice to Have:
- Relevant certifications (e.g., CompTIA A+, Network+, Security+, Dell/HP hardware certifications).
- Experience with endpoint management and imaging platforms (e.g., SCCM, MECM).
- ITIL Foundation certification, OR demonstrated familiarity with ITSM frameworks, including experience with enterprise ticketing and asset management platforms (e.g., ServiceNow, Remedy).
Primary duties include:
- Procure, configure, image, and deploy desktops, laptops, servers, and peripheral hardware in accordance with established standards.
- Perform hardware installation, upgrades, break/fix repair, and preventive maintenance across facility locations.
- Maintain accurate hardware inventory, asset tags, and lifecycle/refresh documentation.
- Support rack and stack, cabling, and physical installation of hardware in data center, SCIF, and SAP facility environments.
- Diagnose and resolve hardware-related incidents, escalating complex systems issues to the Systems Engineer/Endpoint Lead as needed.
- Coordinate with facility security officers (FSOs) to ensure hardware handling, transport, and disposal comply with classified and SAP environment requirements.
- Support hardware configuration and integration for cross-domain solutions (CDS), ensuring equipment meets physical and logical security requirements for approved cross-domain transfer capability
- Support VTC endpoint hardware setup and peripheral integration for classified and unclassified conference rooms across all sites, including multi-tier AV configurations.
- Assist with hardware compliance documentation to support RMF/NIST SP 800-37/800-53 authorization activities.
- Support deployment and integration of IT service management (ITSM) toolsets, including ticketing and asset management platforms, as part of the enterprise NOC/SOC operations model.
Current Top Secret clearance with SCI-eligibility and SAP-eligibility are required for this position. Only applicants with a current security clearance will be considered. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Special Access Program (SAP) Eligibility: Candidates must successfully complete security screening related to foreign contacts, foreign interests, foreign travel, personal conduct, and financial responsibility as part of the SAP access determination process.
Benefits
We offer a comprehensive benefits package for Full-time Employees to include the following:
- Health, dental, vision insurance.
- Generous paid vacation and holiday leave.
- Flexible Spending Account (medical and dependent).
- 401(k) with employer match.
- Life insurance.
- Short-term and long-term disability.
- Tuition assistance and professional development opportunities.
The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@thebowengroup.com
Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting an accommodation will be discarded.
The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
