Essential Duties and Responsibilities
Technical
Serve as a junior Incident Handler, managing minor security incidents in accordance with the established Computer Security Incident Response process;
Review and investigate Cyber Threat Mailbox submissions through resolution, including confirmed phishing and other email-based threats;
Engage with associates who report potentially suspicious emails to gather additional details, provide guidance, and communicate investigation outcomes;
Analyze suspicious messages, links, attachments, sender information, and other available evidence to determine risk and appropriate next steps;
Document investigative actions, findings, and outcomes clearly and accurately within applicable case-management systems;
Escalate confirmed threats, complex investigations, and higher-risk incidents to senior CTC personnel in accordance with established procedures;
Collaborate with CTC team members and other stakeholders to support incident containment, remediation, and user education; and
Maintain knowledge of security principles, investigative procedures, and industry best practices while staying current on emerging threats and trends.
Non-Technical
Serve as a visible representative of the Cyber Threat Center (CTC), promoting its mission, capabilities, and value to internal and external audiences;
Plan, coordinate, and lead CTC tours for business leaders, associates, prospective partners, clients, schools, and community organizations;
Develop engaging presentations, demonstrations, talking points, and educational materials that make cybersecurity concepts accessible to varied audiences;
Partner with Recruiting and business leaders to showcase the CTC to prospective associates and financial advisors considering joining Raymond James;
Represent the CTC at recruiting events, career fairs, educational programs, community events, and outreach activities;
Build awareness across Raymond James through internal communications, success stories, awareness campaigns, and content highlighting the CTC's business impact;
Coordinate with Corporate Communications, Marketing, Recruiting, Community Relations, and other stakeholders to ensure consistent messaging;
Maintain tour schedules, presentation materials, visitor information, outreach calendars, and related program documentation;
Track participation, gather feedback, and evaluate the effectiveness of tours, presentations, and outreach programs;
Identify opportunities to strengthen relationships with business units, prospective partners, educational institutions, and the broader community while supporting other CTC initiatives as assigned.
Qualifications
Knowledge, Skills, and Abilities
Knowledge and Skills of
Cybersecurity fundamentals, common cyber threats, phishing techniques, social engineering, and basic incident response concepts;
Security incident handling processes, including identification, documentation, escalation, containment, and resolution;
Apply critical thinking and sound judgment to evaluate information, resolve issues, and make appropriate decisions;
Email threat analysis, suspicious-message indicators, and safe handling of potentially malicious links and attachments;
Effective written, verbal, and presentation techniques for communicating cybersecurity topics to technical and nontechnical audiences;
Public speaking, audience engagement, and professional facilitation of tours, presentations, educational programs, and outreach events;
Marketing, internal communications, recruiting support, and brand-consistent messaging principles;
Community and educational outreach practices, including engagement with students, schools, prospective associates, and business partners;
Project coordination, event planning, scheduling, stakeholder collaboration, documentation, and program-effectiveness measurement.
Ability to
Communicate cybersecurity concepts clearly;
Lead CTC tours and presentations;
Engage internal and external audiences;
Investigate and document minor security incidents; and
Collaborate effectively across teams.
Educational/Previous Experience Requirements
B.S. in Computer Science, Computer Engineering, MIS, or related degree;
A minimum of 1 years in Information Technology, including with at least 6 months of related experience in Information Security,
An equivalent combination of education, training and experience.
Licenses/Certifications
CompTIA Security+;
ISC2 Certified in Cybersecurity (CC) accepted as an entry-level alternative;
GIAC GIAC Security Essentials (GSEC) or Certified Incident Handler (GCIH) considered a plus;
Relevant cybersecurity certifications must be obtained within 12 months of hire if not held at the time of appointment.
