Description
The Opportunity
NTS is seeking an Intel Research Analyst to serve as a Customer Success Manger (CSM) to support users across various CONUS customer locations. The CSM will support system users in their execution of Intelligence and OSINT tradecraft practices, guiding users through analytical workflows, data inquiries, and research best practices that maximize the efficiencies of the software provided. The CSM will be the primary recipient of user feedback, suggested improvements and functional modifications as reported by the user community, to inform system improvements, and the product roadmap
Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)
Serve as the traveling, customer-facing technical representative for deployed software
Support various CONUS customer locations (up to 25% travel).
Guide technical and non-technical users through complex Intelligence research workflows and tools
Deliver training sessions, workflow demonstrations, and user onboarding
Create training materials (manuals, power points, handouts) to support training events
Troubleshoot user issues and coordinate fixes with internal engineering teams
Document user challenges, best practices, and operational patterns; relay actionable feedback
Assist with configurations, updates, and basic operational maintenance as required
Requirements
Active Secret clearance; Active TS/SCI preferred
Education
Bachelors degree or equivalent
Required Skills, Experience and Abilities
10+ years relevant experience
3+ years in customer-facing technical roles (FSR, FDE, Solutions Engineer, Technical Trainer, or similar)
Hands-on experience with OSINT tools, public data sources, and analytical workflows
Ability to explain and guide users through multi-step, mission-critical workflows
Strong troubleshooting, communication, and stakeholder management skills
Comfort operating independently across multiple customer sites
Assist with configurations, updates, and basic operational maintenance as required
Preferred Qualifications
12+ years relevant experience
Physical Demands and Work Environment
The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit, stand, and walk for extended periods; frequent use of hands for typing.
Flexibility to travel up to 25%
Comfort working in lab/workshop settings with noise, temperature changes, with rotating personnel.
Work is performed primarily in a collaboration environment with moderate to high noise levels (multiple users, audio/video calls, co-location with related teams).
Work occurs across lab, office, and occasional field/test environments, with conditions varying by task and event requirements.
The environment is fast-paced and deadline-driven, requiring adaptability and responsiveness to shifting priorities.
Support may occasionally require schedule adjustments outside normal business hours to accommodate test events, customer timelines, or mission needs.
Work may occasionally be performed in secure government facilities, requiring compliance with applicable security protocols and access procedures.
Summary
This is a hybrid position based in either Northern, VA or Washington, DC
Compensation:
The base salary range for this position is $140,000-$175,000.
Actual compensation will be determined based on factors including relevant experience, qualifications, skills, location, and internal equity.
Benefits:
NexTech Solutions offers a comprehensive benefits package designed tosupport employees and their families, including competitive health, dental, and vision coverage, retirement savings options, paid time off, and additional employee benefits.
Exciting opportunities like this are better when shared. Send this role to someone you know: Customer Success Manager
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email recruiting@nextechsol.com
