Must have the following in order to apply:
Bachelor's degree
Seven (7) years of experience
Three (3)+ years in customer-facing technical roles (FSR, FDE, Solutions Engineer, Technical Trainer, or similar)
Active Secret clearance
Preferred Qualifications:
Active TS/SCI preferred
Fifteen (15)+ years relevant experience
Skills:
Hands-on experience with OSINT tools, public data sources, and analytical workflows
Ability to explain and guide users through multi-step, mission-critical workflows
Troubleshooting, communication, and stakeholder management skills
Comfort operating independently across multiple customer sites
Assist with configurations, updates, and basic operational maintenance as required
Required Screenings:
Background Checks; Credit Checks; Reference Checks.
Job Description:
Seeking an Intel Research Analyst to serve as a Field Service Representative (FSR) to support users across various customer locations. The FSR will support system users in their execution of Intelligence and OSINT tradecraft practices, guiding users through analytical workflows, data inquiries, and research best practices that maximize the efficiencies of the software provided. The FSR will be the primary recipient of user feedback, suggested improvements and functional modifications as reported by the user community, to inform system improvements, and the product roadmap.
Key Responsibilities:
Serve as the traveling, customer-facing technical representative for deployed software
Support various CONUS customer locations (up to 30% travel). Primary location base: Tampa
Guide technical and non-technical users through complex Intelligence research workflows and tools
Deliver training sessions, workflow demonstrations, and user onboarding
Create training materials (manuals, power points, handouts) to support training events
Troubleshoot user issues and coordinate fixes with internal engineering teams
Document user challenges, best practices, and operational patterns; relay actionable feedback
Assist with configurations, updates, and basic operational maintenance as required
Work Environment:
The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit, stand, and walk for extended periods; frequent use of hands for typing
Flexibility to travel up to 30%
Comfort working in lab/workshop settings with noise, temperature changes, with rotating personnel
Work is performed primarily in a collaboration environment with moderate to high noise levels (multiple users, audio/video calls, co-location with related teams)
Work occurs across lab, office, and occasional field/test environments, with conditions varying by task and event requirements
The environment is fast-paced and deadline-driven, requiring adaptability and responsiveness to shifting priorities
Support may occasionally require schedule adjustments outside normal business hours to accommodate test events, customer timelines, or mission needs
Work may occasionally be performed in secure government facilities, requiring compliance with applicable security protocols and access procedures
Hiring Process:
Apply via company website.
In order to apply to this position, please click "Apply" located at the top of the job order page, and you will receive the employer contact information. Employer has indicated the means listed are the only means they will accept to apply.
Days and Hours:
Full Time position; 1st shift available; 40 hours per week.
Complete work schedule will be discussed with applicant.
Pay:
Depends on experience. Benefits are offered.
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