Job Title: Collections Analyst
Location: Charlotte NC 28217
Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM (On-site/Hybrid - 3 days per week)
Pay rate: USD $ 30.00 - 32.00 per hour
Contract Type: TTH
Position Summary:
The primary function of this role is to proactively drive improvements in B2B collections effectiveness, ensure the timely resolution of past due receivables, and work closely with key customers and internal teams. This hybrid position requires a candidate in the Charlotte area who can work three days a week onsite and must be available to work Eastern Time hours.
Key Qualifications:
High School Diploma, Bachelor's degree (Accounting/Finance preferred)
Minimum of 5+ years of B2B collections experience with solid order-to-cash process knowledge
At least 1 year of SAP experience within the past three years
Proficient in Microsoft Excel, Word, and Outlook
Get Paid experience
Strong communication skills (verbal and written)
Specialized skill training/certification a plus
Core Responsibilities:
Drive proactive improvements and action plans for collections effectiveness
Monitor and act on past due percentages; enhance cash flow timeliness
Lead and participate in continuous improvement projects and Kaizen events
Conduct root cause analysis and drive process efficiencies
Ensure SLA compliance and collaborate with Shared Services team
Timely collections and resolution of past due accounts receivable for key accounts
Manage relationships with external key accounts and internal stakeholders
Work with Customers and Cash Applications to resolve open credits & refunds
Lead DSO improvement initiatives
Champion SAP improvement projects and dispute management
Provide oversight and support to a third-party collections team, escalating issues as needed
Guide, mentor, and coach third-party teams on best practices and processes
Identify and execute continuous improvement initiatives
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
