Company Overview:
Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.
Our risk and consulting group, under Allied Universal® Enhanced Protection Services, is hiring an Emergency Response Center Operator. The Emergency Response Center Operator is responsible for monitoring and response coordination, emergency dispatching, and incident reporting and analysis. This role ensures real-time scheduling and coverage of security personnel, manages client requests, and coordinates the deployment of officers in response to both routine and emergency needs. The operator also maintains system data integrity and supports payroll and billing accuracy through detailed documentation and interdepartmental coordination. The Emergency Response Center Operator's hours and shifts may fluctuate significantly depending on workload.
RESPONSIBILITIES:
Monitor and coordinate emergency response activities, including dispatching unarmed, armed, and law enforcement personnel nationwide
Ensure 24/7 site coverage by managing real-time scheduling, staffing needs, and responding to call-offs, emergencies, and client requests
Create, maintain, and adjust officer schedules to meet contractual requirements and proper pay/bill ratios
Serve as the central communication hub for service requests via phone and email, including support for remote posts
Manage and update scheduling and resource management systems to ensure accurate operational data
Assess incoming requests in real time and determine appropriate coverage solutions based on client needs
Maintain complete and accurate documentation for all requests to support operations, payroll, and billing
Review payroll and billing data, coordinating with internal teams to resolve discrepancies and meet accuracy targets
Collaborate with operations managers, officers, subcontractors, and clients to resolve service, scheduling, and performance issues
Support regional and global monitoring efforts and assist with urgent operational needs
QUALIFICATIONS (MUST HAVE):
High school diploma or equivalent
Minimum of three (3) years of experience in the protective service industry
Minimum of three (3) years of experience in an emergency response or dispatch environment
Proficiency in computer systems and office productivity tools (including Microsoft Office and Smartsheet)
Strong understanding of security operations and emergency response procedures, with the ability to perform effectively in high-pressure environments
Excellent organizational, planning, and analytical skills, including the ability to manage schedules and interpret data accurately
Strong communication and interpersonal skills, with the ability to collaborate across teams and respond effectively in high-stress situations
Exceptional customer service, critical thinking, and problem-solving abilities
PREFERRED QUALIFICATIONS (NICE TO HAVE):
College degree in Criminal Justice, Communications, or related field of study
BENEFITS:
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Paid time off offered at an accrual rate of 1 hour per 25 hours worked on a weekly basis
Eight paid holidays (subject to eligibility)
Employee Assistance Program
Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .
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Job ID: 2026-1624173
Location: United States-Texas-Richardson
Job Category: Administrative
