Description
We are seeking an experienced Business Reporting Analyst to support enterprise contact center operations through the development of reporting, analytics, and business intelligence solutions. This senior-level role is responsible for identifying data requirements, ensuring data integrity, and delivering actionable insights that drive operational performance and strategic decision-making.
The ideal candidate possesses strong analytical and technical skills, experience with contact center technologies, and the ability to translate complex business requirements into meaningful reports, dashboards, and performance metrics.
Position is fully onsite in Newark, CA 94560
Position is potential contract to hire based on performance - 6-month contract to start out
Key Responsibilities
Partner with operational leaders, workforce management teams, project managers, and business stakeholders to understand reporting needs and define key performance metrics.
Translate business and reporting requirements into technical specifications, report designs, and dashboard solutions.
Design, develop, maintain, and optimize operational reports, scorecards, dashboards, and data visualizations.
Extract, integrate, and analyze data from multiple enterprise systems and data sources.
Develop and maintain databases, reporting repositories, and business intelligence solutions that support organizational objectives.
Ensure the quality, accuracy, and integrity of data used for reporting and analytics.
Identify trends, patterns, and opportunities for operational improvement through data analysis.
Develop new performance metrics and reporting methodologies to measure business outcomes.
Support ad hoc reporting requests from leadership and departmental stakeholders.
Conduct report testing, validation, and troubleshooting to ensure reliability and accuracy.
Document reporting processes, data definitions, and reporting standards.
Serve as a subject matter expert and mentor to junior analysts when needed.
Requirements Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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