Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
As a part of our Finance team, you are critical to deciding how and where we invest our funds to grow our company and support key initiatives. You partner across the business and plan the company's financial operations helping the company continue to encourage and instill financial discipline, manage financial risk and build financial strength across key metrics. As a Senior Travel & Expense Analyst, you will leverage your deep expertise in financial operations and emerging technologies to drive systemic efficiency and continuous improvement across Travel & Expense operations. This role is designed for a proactive professional who will transition individual operational successes into scalable, team-wide capabilities. You will be responsible for re-engineering complex reconciliation processes, identifying and addressing workflow gaps, and championing automation using AI and related tools.
This position is an individual contributor role reporting to the Senior Manager, Travel & Expense.
Responsibility
Focus on maintaining operational alignment and driving continuous process enhancements backed by comprehensive documentation
Support employees via a ticket system in Service Now, weekly training and Slack
Quantify time and effort savings from current systems to justify and scope pilots for automation and AI integration while working across platforms to meet CAO targets
Monitor industry trends to propose strategic updates that enhance the user experience, drive internal adoption, and deliver cost efficiencies for Docusign
Maintain travel sustainability and budgetary reporting in alignment with company goals
Identify systemic friction/ bottlenecks in manual processes and lead high-impact automation projects
Manage and optimize complex month-end reconciliation processes, specifically for large-scale corporate travel card programs (growing from 4 to 18+ active cards), ensuring global compliance and multi-currency accuracy
Integrate AI tools actively into daily workflows (e.g., drafting communications, meeting summaries, data analysis) to serve as a virtual assistant and identify further opportunities for AI-driven and automation productivity gains
Formalize organizational mastery into team standards
Demonstrate Unity and Collaboration by partnering across FP&A, Accounting, and technical experts to align reporting features with budget tracking and strategic needs
Job Designation
Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
6+ year
