Description
SAIC is seeking qualified applicants to support a cutting-edge data, analytics, and AI platform. The Cyber Operations Lead is a critical role in the day to day understanding, workflows, and triage of tasking assignments to 10+ cyber teams who are also working with other task areas that handle customer relationships, service portfolio and catalog management, software engineering & development, data/AI engineering, IT systems operations, and use case intake and analytics for DoW enterprise-scale mission objectives expected in Spring/Summer 2026.
Positions are contingent pending contract award.
The work will be performed in Alexandria, Northern Virginia. Some work may be performed remotely, subject to Government approval.
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Maintain enterprise-wide operational awareness of cyber tasking across 10+ teams by actively monitoring and managing ServiceNow queues, ensuring ticket accuracy, status integrity, and SLA adherence.
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Serve as the central triage and prioritization authority for incoming cyber work, aligning assignments with mission priorities, team capacity, and operational urgency.
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Provide direct operational reporting to the CISO and government customer, delivering timely status updates, risk identification, and actionable insights on cyber tasking and performance.
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Lead daily operational synchronization efforts, including tracking deliverables, identifying bottlenecks, and escalating issues impacting mission execution.
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Act as a primary coordination point between cyber teams, program leadership, and a 450+ staff environment, ensuring consistent communication and alignment across stakeholders.
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Oversee knowledge management practices, including development and maintenance of SOPs, process documentation, and operational playbooks.
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Track and analyze operational metrics (e.g., ticket throughput, aging, SLA compliance), providing data-driven recommendations to improve efficiency and service delivery.
Qualifications
Bachelors & 14+ years of related experience, Masters & 12+ years of experience, or PhD or JD & 9+ years of experience
Active TS/SCI CI Poly Clearance is required.
Desired Knowledge, Skills, Abilities, and Competencies:
Advanced proficiency as a ServiceNow power user, including queue management, reporting, dashboarding, and workflow utilization (limited administrative access preferred).
Familiarity with DoD cybersecurity environments, including exposure to RMF, impact levels (IL2–IL6), and data protection practices.
