ABOUT US
RBC Rochdale partners with financial advisors and their high-net-worth clients to build intelligently personalized investment portfolios. RBC Rochdale provides investment research, portfolio management, macroeconomic outlook and strategic asset allocation to help clients meet their long-term goals. RBC Rochdale, LLC is an SEC-registered investment adviser and wholly-owned subsidiary of City National Bank.
MANAGER NEW ACCOUNTS
What is the Opportunity
As the New Accounts Manager, you will oversee all phases of the client onboarding process for RBC Rochdale, ensuring a seamless and compliant account setup. You will collaborate with Financial Advisors, Sales, Portfolio Management, and client service teams to onboard client accounts, resolve inquiries, and enhance due diligence. This role reports to upper management on process and procedure improvements, regulatory compliance, and other high level issues.
What Will You Do
Lead Two Client Onboarding Teams: Assist clients, Financial Advisors, and investment teams with high-level onboarding and account setup across multiple platforms.
Conduct Training: Host onboarding meetings to educate new Financial Advisors on firm processes and service offerings.
Ensure Compliance: Review account setups for adherence to CDD, KYC, BSA, and AML regulations. Analyze audit findings, compile documentation, and coordinate responses.
Manage Teams: Supervise analysts in performance, training, scheduling, and morale. Address HR issues and foster colleague development.
Optimize Processes: Evaluate and improve workflows to meet regulatory requirements, streamline operations, and handle increased workload.
Resolve Escalations: Collaborate with Sales teams to address inquiries, escalations, and account concerns.
What Do You Need to Succeed
Required Qualifications:
Bachelor's degree in Business, Finance, Economics, related field or equivalent experience
5+ years of experience in the financial industry.
2+ years of supervisory experience.
2+ years of proficiency in Microsoft Office (Excel, Word, PowerPoint).
Additional Qualifications:
5-7 years of financial industry experience preferred
Strong leadership, detail orientation, and organizational skills.
Proactive, self-motivated mindset with exceptional communication abilities.
Why Join Us
This role is ideal for a results-driven leader passionate about operational excellence and client success. If you thrive in a collaborative, fast-paced environment and are ready to drive impactful change, we'd love to hear from you!
WHAT'S IN IT FOR YOU
Compensation Starting base salary: $95,729 - $152,860 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our https://careers.cnb.com/benefits.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at https://www.cnb.com/about-us.html.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
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