Description
About the Role
We are seeking a Technical Support Analyst III (EHR Security Analyst), this role plays a critical part in securing and supporting an enterprise-level Electronic Health Record (EHR) system.
You will be responsible for managing user access, enforcing security policies, and supporting end users while ensuring compliance with healthcare regulations such as HIPAA.
Key Responsibilities
Define, manage, and maintain EHR security roles, access controls, and user permissions
Map and maintain position definitions, including Millennium Position Preferences and OHPAC security groups
Provide Tier 1 support to EHR end users for access and security-related issues
Collaborate with IT, Security Officers, and compliance teams to develop and enforce security policies
Monitor user access and activity to ensure appropriate system usage
Conduct internal audits and identify potential risks or vulnerabilities
Assist in user provisioning and deprovisioning processes
Investigate and respond to security incidents, ensuring proper documentation and resolution
Support system upgrades, patches, and maintenance activities (Cerner/OHPAC)
Participate in audits (internal and external) and ensure compliance readiness
Stay current on emerging threats, regulatory updates, and security best practices
Recommend improvements to strengthen the overall EHR security environment
Requirements
Required Qualifications
3+ years of IT experience (5+ years preferred in relevant areas)
Strong understanding of EHR systems and security frameworks
Experience with:
Active Directory (AD)
Single Sign-On (SSO)
Multi-Factor Authentication (MFA)
Identity and access management solutions
Knowledge of HIPAA, HITECH, and healthcare security regulations
Strong troubleshooting skills related to EHR security and access issues
Experience supporting applications in a fast-paced environment
Excellent communication and collaboration skills
Proven ability to manage multiple priorities effectively
Strong commitment to customer service
Preferred Qualifications
Experience with Oracle Health (Cerner) EHR systems
Familiarity with Discern and CCL
Experience with healthcare IT infrastructure (networking, firewalls, database security)
Experience with monitoring tools such as P2Sentinel
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