Program Manager
Job Category: Professional Services
Location: US - Florida - Remote
Meet Our Team:
At Pegasystems Consulting, we partner with the world's most complex organizations to deliver transformative outcomes powered by Pega's industry-leading platform. Our programs sit at the intersection of strategy, delivery, and customer success-where disciplined execution and a relentless customer-first mindset drive sustainable value.
Picture Yourself at Pega:
Pega is the global leader in cloud software for real-time decisioning, customer engagement, and digital transformation. In this role, you will lead complex, cross-functional programs that directly impact customer success, business outcomes, and long-term partnerships. You will operate as a trusted advisor to senior stakeholders-guiding programs from conception through delivery, balancing scope, schedule, budget, and quality while keeping customer satisfaction as the non-negotiable north star.
In this role you will:
Develop and maintain integrated program roadmaps spanning multiple workstreams and contributing teams.
Align milestones, dependencies, and delivery timelines while adapting to evolving priorities.
Establish and operate effective governance, change control, and escalation.
What You'll Do at Pega:
Lead Strategic, Customer-First Programs
Define program vision, objectives, and success metrics aligned to business strategy and customer outcomes, with customer satisfaction as the #1 measure of success.
Own executive ROI accountability by defining value baselines, reaffirming ROI at major decision points, and governing scope changes through quantified business impact.
Apply programmatic methodology consistently to maintain alignment, delivery discipline, and objective tracking throughout the lifecycle.
Execution & Delivery Oversight
Own end-to-end delivery of complex programs across scope, schedule, budget, quality, and financial health.
Drive forecasting, financial tracking, and delivery reporting to proactively surface risks and recovery needs.
Recognize that customer-first delivery paired with proven program methodology is foundational to sustainable profitability.
Cross-Functional Leadership & Influence
Lead and influence globally distributed teams across engineering, product, operations, partners, and business stakeholders-without direct authority.
Drive shared ownership, accountability, and delivery cadence across all program contributors.
Ensure effective transitions from planning through execution.
Who You Are:
You are a senior program leader who thrives in complex, cross-functional environments and brings both strategic perspective and disciplined execution.
Customer-first mindset-customer success is the north star of every decision
Comfortable influencing senior executives and leading without direct authority
Strong program governance, risk management, and delivery discipline
Clear, confident communicator at the executive level
Proactive, transparent, and outcomes-oriented
Ability to Identify and implement improvements to delivery processes, governance models, and program practices.
Leader in change management efforts to support adoption of new ways of working.
Influence the program management community through mentoring, knowledge sharing, and best practices.
What You've Accomplished:
8+ years of experience in program or project management within complex, cross-functional environments
Proven ownership of delivery across scope, schedule, budget, quality, and risk
Strong experience with Agile, Scrum, and hybrid delivery models
Demonstrated success leading enterprise technology, digital transformation, or enterprise software delivery programs
Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Additional Information
Base salary range for this role is 141,400 - 215,400 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
Job ID: 23586
AI in Action - Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people-not replace them. We may use AI-enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.
All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.
Culture
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
https://www.pega.com/about/careers/equal-employment-opportunity
