Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
We are seeking a Data Quality & Governance Director to lead the transformation of our Salesforce (SFDC) data ecosystem. This leader will own the strategy and execution for building accurate, scalable account hierarchies and high-quality contact data across a global footprint.
Reporting to the VP of GTM Operations, this is a highly visible role with direct engagement with Sales and GTM leadership. You will combine AI-driven automation, enrichment strategies, and a hybrid onshore/offshore delivery model to enable critical initiatives such as territory carving, segmentation, forecasting, and AI adoption. You will Lead a hybrid team consisting of 2-3 direct reports (data analysts / program managers) and 6-8 offshore contractors focused on data cleansing and enrichment
This position is an individual contributor role reporting to the Vice President, GTM Operations.
Responsibility
Own the end-to-end strategy for SFDC data quality, including account hierarchies, contacts, and deduplication
Lead large-scale cleanup and reconstruction of global account hierarchies
Define and enforce scalable standards for global parent-child relationships and account structures
Deploy AI agents and automation workflows to scale data cleansing, matching, and enrichment
Build intelligent data pipelines to reduce manual effort and improve data accuracy
Evaluate and implement emerging technologies to continuously enhance data operations
Lead complex, cross-functional data programs with clear KPIs, milestones, and executive visibility
Manage offshore teams and vendors to deliver high-volume, high-quality data improvements
Establish SLAs, QA processes, and performance tracking frameworks
Own enrichment strategy leveraging providers such as Dun & Bradstreet, ZoomInfo, and HG Insights
Improve firmographic and technographic coverage to support segmentation and targeting
Manage vendor relationships and data quality benchmarks
Partner with Sales, RevOps, Marketing Ops, and Finance to align on data definitions and hierarchy logic
Ensure data readiness for territory carving, account segmentation, and GTM planning
Act as a trusted advisor to GTM leadership on data governance best practices
Establish and enforce data governance policies, ownership models, and standards
Build scalable processes to ensure clean data creation at the point of entry
Monitor data health and drive continuous improvement
Improve global account hierarchy accuracy from 85% to 99%, enabling precise account ownership and territory design
Increase contact coverage across priority segments by 50%, driving improved pipeline generation and engagement
Reduce duplicate rates by 25%, improving data trust and operational efficiency
Enable scalable AI and automation use cases across GTM (e.g., lead routing, scoring, enrichment), powered by clean, structured data
Improve territory balance and pipeline coverage through high-quality, standardized account and contact data
Redesign Public Sector
