Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.
PSE'sIT Application Solutionsteam is looking for qualified candidates to fill anopen Application Configuration Analyst position!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.
Job Description
Puget Sound Energy's Operations Mobile Workforce team is seeking an Application Configuration Analyst with focused experience in web-based application support.
This role will be responsible to maintain the configuration and availability of a SAAS mobile field service management and workforce scheduling application. This application supports 24x7 operations for areas including gas and electric operations and emergency response.
While this will be the primary focus of this position, our team is also looking for an individual whose drive to learning new technology matches the growth of the digital utility industry, specifically in areas of cloud computing, automation, and intelligent monitoring.
Job Responsibilities
Maintain SAAS workforce scheduling, mobile work and forms management applications
Collaborate with business users to analyze and translate business requirements into technical solutions (specific domain knowledge is not a pre-requisite).
Diagnoses complex problems, develops and implements solutions in workforce scheduling environment. Effectively understands relevant business processes so that they can be modeled in internal systems.
Develops and maintains scope and objectives for internal systems requirements as defined by the organization inclusive of workforce scheduling modules and affected applications, to allow for programming and configuring business rules.
Maintains extensive knowledge of functional areas within mobile workforce scheduling, and management system environments, active business processes, business areas, as well as industry.
Performs complex and demanding tasks dealing with the analysis, design, configuration, development and implementation of solutions serving business line and functional units.
Carries out detailed system design and writes functional and technical requirements/specs, develops test plans and applies testing, and quality monitoring procedures.
Provides guidance to business and functional units in developing tests and training plans and materials.
Provides day-to-day support to users and to junior configurators, as well as drives improved user productivity through developing and implementing new business process and systems solutions.
Proactively contributes to an overall IT strategy via direct experience in tactical projects and specific user requirements.
Responsible for the identification of and resolution of gaps in the business processes. Is involved in security/authorization set-up, user documentation, data interface design, data migration and reconciliation.
Contributes to annual and 5-year capital IT budgets.
Participates at the departmental level in line organization initiatives, tactics and strategies to act as a liaison from the line organizations to IT for continued development of the internal systems.
Mentors others, and monitors other business or technical analysts in project software development methods and processes and aligns these processes with project needs.
Based on a solid understanding of scope and processes, can independently gather/establish business requirements of new developments to meet changing business needs.
Provides necessary coordination, facilitating interactive analysis and design sessions with representatives of business line and functiona
