JOB REQUIREMENTS: Description Driven by a commitment to research,
quality and service, PDI, Inc. provides innovative products, educational
resources, training and support to prevent infection transmission and
promote health and wellness. Encompassing 3 areas, our Healthcare, Sani
Professional and Contract manufacturing divisions, we develop,
manufacture and distribute leading edge products for North America and
the world. We have several locations across the US and are looking for
new Associates to join our team! POSITION PURPOSE The Tru-D Support
Specialist (TSS) is one of the primary contacts after the point of sale
to new and existing Tru-D customers within a geographic area. The TSS
will work with the local Regional Sales Manager (RSM) to align and
communicate customer needs. The TSS is charged with driving the
customer's disinfection program success and building one-on-one
relationships with Tru-D operators and managers. The TSS must have the
ability to effectively communicate with a wide variety of Tru-D
stakeholders including but not limited to Environmental Services (EVS)
staff and management, Infection Preventionists, Operating Room Directors
& staff, Bed Control, Epidemiologists, Facilities/Operations, VPs, CNOs,
COOs and other C-Suite executives that may monitor Tru-D programs from a
high level. ESSENTIAL FUNCTIONS AND BASIC DUTIES Supports Sales,
Clinical Affairs, Program Management and Field Service to help ensure
customer goals and objectives are aligned with the customer's
disinfection goals and objectives Responsible for service of existing
devices and supporting the execution of Tru-D warranty obligations.
Specifically: Identify, manage, mitigate and escalate service
issues(s) - Execute repairs, troubleshooting and upgrades, including
software, tablet and device. Perform annual preventative maintenance
service calls. Will provide training to new and existing accounts on
Tru-D device operation and use of accompanying software (remote control
and web-based applications). Training to include initial, retraining,
new staff training and shadowing of Tru-D Operators. Develop and
maintain strong relationships with customers to ensure high customer
satisfaction and program effectiveness Act as a point of contact for all
customer, product-related enquiries and work collaboratively with each
department to address issues that may arise Monitor client performance
with the use of internal Tru-D software tools and dashboards, Key
Performance Indicators (KPIs) and reports to drive utilization. Provide
liaison support to determine root cause, assess customer needs and
supply solutions to the customer to improve their program. Support the
implementation of new and add-on devices with the ability to demo the
device and program Support sales presentations, demos and trade shows as
needed Maintain accurate records and... For full info follow
application link. Equal Opportunity Employer/Protected
Veterans/Individuals with Disabilities. * ** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/AF171FA880DF4256
